A Technical Deep Dive on the Metrics Driving Outlook
And Office 365 Performance Complaints

A 30% packet loss rate is terrifying. However, your users in Outlook may not even notice because only select actions in Outlook show users that the network is suffering significant issues. On the other hand, just when you're feeling good about the resiliency of Outlook, a seemingly minor issue resulting in sporadic single digit packet loss might render users in Outlook practically unable to function.  

At GSX we know what truly drives users to open tickets, and we have the facts to prove it.

Watch this technical deep dive into the performance metrics that are behind the tickets and the complaints. We dissect user actions, dig into the response times and show you what is really happening when tickets come in saying "Outlook is slow."

About the Speakers


Gary Steere is one of an elite group of individuals worldwide who is both a Microsoft MVP and a Microsoft Certified Master. Gary has nearly 20 years of experience in technology, he has always maintained a passion for delivering
an exceptional user experience in complex hybrid scenarios.


Olivier Raynaut is a member of the GSX Technical Sales team and the Product Management team for almost 4 years now. He has In depth PowerShell experience and a strong knowledge of Microsoft platforms including Office 365, Exchange, SharePoint and Skype for Business.

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About GSX Solutions

GSX is the end-user experience monitoring company. We provide the only solution to truly understand, troubleshoot and manage your end-user experience across cloud or hybrid Office 365 deployment. Read more >>

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