Remote Monitoring and Assistance

GSX Solutions is an agentless, performance test scanning engine that acts as a user by collecting performance results as well as critical system information via PowerShell and WMI. GSX is able to constantly test the Exchange, SharePoint, Lotus and BlackBerry environments to detect if there are any performance issues, overloads or availability failures before the end user notices anything was wrong.

Thanks to GSX's unique approach, your team can be alerted by setting up detailed system alerts on application performance and usage thresholds. This allows you to take corrective actions on your customer’s environment and fix problems before they impact the service delivered by the infrastructure.

One Tool for the entire Messaging and Collaboration Environment

GSX's agentless tool is specifically designed to check the performance and usage of Exchange, SharePoint, Lotus and BlackBerry applications remotely. All of these platforms can be monitored from a single location, at one time with GSX Monitor & Analyzer.

A Tool Set to Monitor the Service Delivered to the End User

GSX is the only solution on the market that tests the application itself. We provide a high level of services to the end user because our solutions act as a user in your environment.

It sends emails, synchronizes mobile devices and address books, replicates the Mailbox Database, accesses SharePoint sites, uploads documents, displays Webparts, sends emails to BlackBerry devices, etc.

Each test has been designed a specific business need, providing comprehensive information on the performance of these critical applications.

A Continuous, Valuable Service Delivered to your End Customers

GSX Partners can offer different levels of services to their clients:

  • Basic Remote Monitoring: Sets up the tool on the customer's site or directly on site to automatically check the health of the environment by receiving alerts on when issues occur. Help your client do what they really want: troubleshoot services, optimize the performance if needed, on site or remote assistance, etc.
  • Remote Monitoring and Maintenance: Provide monitoring services and manage the maintenance required by your clients. You will be warned of potential problems in advance to be able to address the issue before it impacts the end-users. Customers will have nothing to do except simply use the platform.
  • Full Service Delivery: You will constantly have an eye on the health and performance of their environment. This allows you to focus on the level of service provided to the customer following the SLA approach. In this case, your end customers will pay more to have a guarantee of the availability levels that you can provide with all of the capabilities of our monitoring and reporting tools.
  • Add-On’s: Some Partners offer their customers access to our reporting tool, GSX Analyzer. This reporting tool can be accessed per profile and allows you to generate customized reports, see the platform availabilities and check for usage metrics at the server, user or group of users levels. This service can be sold on top of the other tools, as it provides the end customers with valuable reports on their environment.

Valuable Services on Top of Remote Monitoring and Maintenance.

Because your customer’s needs are constantly changing within their environments, they periodically require Infrastructure and usage audits to make well-informed decisions on budgeting.

GSX Monitor offers you full control over performance, availability and usage in your environment. You can forecast the needs of your users based on historical trends, which makes you the best company to help your customers make smart decisions on migration, IT optimization, budget planning, etc.

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Remote monitoring and maintenance from GSX Monitor & Analyzer gives you a key advantage in messaging and collaboration projects because customers can trust that you will deliver a service that is critical to have in their business.

Check out GSX's Partner Program to see how GSX Solutions can help you in defining and providing this range of services with our tools.