Why is service quality a challenge in a hybrid Exchange environment?

Hybrid deployment for Microsoft Exchange is the norm for very large environments for a number of reasons. With a material portion of your messaging residing in the cloud and managed by Microsoft, knowing when and why declines in service quality occur can be a challenge. Our Microsoft Exchange monitoring tool can help you fill the visibility gap.

Hybrid environments are hard to manage because they involve multiple hybrid services such as ADFS, Azure AD, Exchange Edge server and, sometimes, mailbox servers. Some subsidiaries are on-premises while the group is online in the cloud. Security and compliance are also issues. Of course, all the other online services need to communicate and integrate perfectly with Office 365.

As if that wasn’t enough, your route to the cloud and your internal network are charged with delivering the best possible end-user experience.

Fortunately for you, your complex MS Exchange environment is where GSX Gizmo excels—to monitor and report on the quality of service you are delivering!

Monitor MS Exchange User Experience

GSX Gizmo performs synthetic transactions to test the service end-to-end, no matter whether it originates from the cloud or from your on-premises servers.

You install Robot Users in all your locations so they can then use the service like any other user, while measuring, alerting and reporting 24/7 on any service degradation.

GSX is the only MS Exchange monitoring solution that enables hybrid end-user experience monitoring, making sure hybrid services are up and performing well.

Can you send an email from on-premises to online?
Can you create a meeting online and receive it on-premises?
Can you resolve a username on-premises if your mailbox is in the cloud?

Only GSX Gizmo can tell you.

Microsoft Exchange Mail Routing Monitoring

Detect mail delivery problems before they impact productivity of your organization.

Mail delivery seems like a commodity. But as soon as you introduce hybrid components, nothing is assured. Issues can involve your security (such as IronPort), misconfiguration, an SMTP gateway or an edge server. Mail routing problems can quickly arise and your business will suffer.

GSX Gizmo monitors and analyzes the mail delivery inside an Exchange hybrid environment. It does this in detail by checking the full path of the email. It alerts you in case of an issue and shows you actionable items to identify the precise source of the mail routing problem. Let our Robots exchange email between on-premises and the cloud, through SMTP and your security device. Have them round-tripping email through the internet or internally and analyze the results!

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Microsoft Exchange Edge servers demand your attention

MS Exchange Edge transport servers play a key role in your hybrid environment. And because they directly contribute to the routing service of hybrid Exchange, you need to monitor them in relation to Office 365 services.

GSX Gizmo monitors the MS Exchange Edge server component state including HealthSet and backpressure events. It checks disk space and the critical Windows service. It provides meaningful details on the mail queues (submission, unreachable, poison) and performance indicators of the most important components (CPU, RAM, etc.).

Now you have visibility of the components of your Microsoft Exchange hybrid infrastructure. This is in relation to mail delivery performance and the end-user experience of all your users, wherever they may be.

You are ready to resolve any service delivery issue before your users even realize there might be a problem.

Ensuring hybrid authentication services

As you know, authentication in a hybrid environment requires that you ensure the availability and performance of your Azure AD Connect and ADFS servers.

Although they are on-premises, they play a key role in cloud service delivery. That is why GSX Gizmo provides a single viewpoint to monitor everything affecting your end-user experience.

For Azure AD Connect, GSX Gizmo continuously makes sure that synchronization is working. At the same time, it checks the number of objects so that it can detect unexpected increases.

For ADFS, our Robots perform full authentication, exchanging token with the ADFS to guarantee the availability of the service for your users.

Both benefit from our smart alerting system (preventing false alarms), real-time availability and performance UI as well as historical PowerBI reporting.

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