Blog Office 365 Teams APM Top Stories

Top Office 365 Issues: Poor Skype for Business Call Quality

Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

When administrators are alerted to these issues, usually they ask the end-user to ping the Office 365 Skype for Business express route end-point. Then they get the packet loss and ping count response from the test connection to the end point, and check with the network team to identify issues. If more end-user complaints come in, they’ll raise the case with Microsoft.

For companies that deploy GSX, it’s much easier. The GSX Robot User calculates the percent packet loss, average RTT time, and the exact information on Jitter and MOS which impact the voice quality. This allows GSX to proactively monitor Skype performance issues and involve the network and Microsoft team if necessary to tackle the issue before it escalates.

GSX Solutions provides the only Office 365 user experience monitoring tool that truly measures the quality of the service delivered to all enterprises’ sites, enabling their IT to take power of the Office 365 performance.

Get started today with Office 365 monitoring and see how you can keep your employees on the path to optimal productivity.

Let's get started.