Resource Center

Webinar: Stand out from the Office 365 managed services crowd

The market for MSP and CSP is getting bigger, every day. But keeping cloud customers or winning a new one is harder than ever. The answer is differentiation. In particular GSX can provide you with an unbeatable differentiator, with the only solution to manage your end-to-end Office 365 service delivery.

Why is full service tracking critical?

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Tags: Webinars, Cloud, Microsoft, Office365, video, Managed Service Provider, MSP, Microsoft Office 365, Office 365 monitoring, End user Experience, performance monitoring, Digital experience monitoring

Webinar: SharePoint & OneDrive Monitoring Best Practices

What do you do when users outside of the main office complain about slow applications?

Is it the application or the network that’s slowing them down?

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Tags: Webinars, Cloud, Microsoft, Office365, MS SharePoint, video, SharePoint Performance, Microsoft Office 365, Office 365 monitoring, End user Experience, Digital experience monitoring, OneDrive

On-demand Video: GSX for Office 365 Monitoring - Introduction 

GSX is the end-user experience monitoring company.
We provide the only solution that enables fast troubleshooting
through a complete understanding of the user experience across cloud or hybrid Office 365 deployment. 

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Tags: Webinars, Cloud, Microsoft, Office365, video, SLAs, Microsoft Office 365, Office 365 monitoring, Troubleshooting, End user Experience, Digital experience monitoring, Outlook

On-demand Webinar: Modern Office 365 Service Management

Modern ITSM as described by Microsoft should represent how IT manages, operates and transitions technology, designs services and manages risk within the organization. 

But how to monitor your workload in the cloud, manage an incident or optimize your service desk when you don’t have visibility to your end-user experience?
 
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Tags: Webinars, Cloud, Microsoft, Office365, video, SLAs, Microsoft Office 365, Office 365 monitoring, Troubleshooting, End user Experience, Digital experience monitoring, Outlook

On-demand Webinar: How-to: Detect, Troubleshoot and Solve Office 365 Issues

When dealing with Microsoft for Office 365, you get a 99.9% SLA availability contract. But that SLA only concerns the service out of Microsoft data center. Everything in-between your users and the entry point at Microsoft is still your responsibility.  
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Tags: Webinars, Cloud, Microsoft, Office365, video, SLAs, Microsoft Office 365, Office 365 monitoring, Troubleshooting, End user Experience, Digital experience monitoring, Outlook

On-demand Webinar: Boost your Skype for Business Online Performance

Whether you are considering migrating from Skype for Business on-premises to Skype for Business Online, or you just want to deploy this new service throughout your company - assessing the satisfaction of end-users is key.
Indeed, Skype provides real-time tickets when users are unhappy.
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Tags: Webinars, Cloud, Microsoft, Office365, video, Microsoft Office 365, Office 365 monitoring, End user Experience, skype for business issue, Skype for business performance, skype for business monitoring, Digital experience monitoring, Skype

On-demand Webinar: Office 365 Performance Changes Using MAPI Over HTTP Protocol

On October 31st, Microsoft stopped supporting the RPC/HTTP protocol and required switching to another protocol, called MAPI/HTTP. Switching to MAPI protocol isn’t technologically difficult, but it does require a lot of work and strict adherence to Microsoft’s guidelines.

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Tags: Webinars, Cloud, Microsoft, Office365, video, Microsoft Office 365, Office 365 monitoring, End user Experience, Digital experience monitoring, email, Outlook

On-demand Webinar: AirWatch Monitoring - How to Keep Users Happy

Using email on mobile devices requires a complex chain of command that involves network components, email delivery systems, and an EMM application such as AirWatch.

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Tags: Webinars, video, MDM, End user Experience, vmware airwatch, airwatch monitoring, airwatch performance, UEM

On-demand Webinar: Office 365 Performance Gains using ExpressRoute

Azure ExpressRoute is frequently touted as a method for boosting your performance when using Office 365 applications. Does it make Office 365 run faster than local servers or the trumpeted performance gains to Office 365 are simply a myth?

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Tags: Webinars, video, Office 365, office 365 performance, ExpressRoute, Azure ExpressRoute

On-demand Webinar: Understanding Outlook and Office 365 Performance Issues

A 30% packet loss rate is terrifying. However, your users in Outlook may not even notice because only select actions in Outlook show users that the network is suffering significant issues. On the other hand, just when you're feeling good about the resiliency of Outlook, a seemingly minor issue resulting in sporadic single digit packet loss might render users in Outlook practically unable to function.  

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Tags: Webinars, video, Office 365, Office 365 Administration, office 365 performance, outlook slow