Resource Center

On-demand Video: GSX for Office 365 Monitoring - Introduction 

GSX is the end-user experience monitoring company.
We provide the only solution that enables fast troubleshooting
through a complete understanding of the user experience across cloud or hybrid Office 365 deployment. 

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Tags: video, End user Experience, Office365, Microsoft, Microsoft Office 365, Cloud, Digital experience monitoring, Office 365 monitoring, Troubleshooting, Outlook, SLAs, Webinars

On-demand Webinar: Modern Office 365 Service Management

Modern ITSM as described by Microsoft should represent how IT manages, operates and transitions technology, designs services and manages risk within the organization. 

But how to monitor your workload in the cloud, manage an incident or optimize your service desk when you don’t have visibility to your end-user experience?
 
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Tags: Webinars, video, End user Experience, Office365, Microsoft, Microsoft Office 365, Cloud, Digital experience monitoring, Office 365 monitoring, Troubleshooting, Outlook, SLAs

On-demand Webinar: How-to: Detect, Troubleshoot and Solve Office 365 Issues

When dealing with Microsoft for Office 365, you get a 99.9% SLA availability contract. But that SLA only concerns the service out of Microsoft data center. Everything in-between your users and the entry point at Microsoft is still your responsibility.  
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Tags: Webinars, video, End user Experience, Office365, Microsoft, Microsoft Office 365, Cloud, Digital experience monitoring, Office 365 monitoring, Troubleshooting, Outlook, SLAs

On-demand Webinar: Office 365 Performance Changes Using MAPI Over HTTP Protocol

On October 31st, Microsoft stopped supporting the RPC/HTTP protocol and required switching to another protocol, called MAPI/HTTP. Switching to MAPI protocol isn’t technologically difficult, but it does require a lot of work and strict adherence to Microsoft’s guidelines.

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Tags: Webinars, video, End user Experience, Office365, Microsoft, Microsoft Office 365, Cloud, email, Outlook, Digital experience monitoring, Office 365 monitoring