Letting go of on-premises control is a very big part of moving your services to the cloud. It has caused a paradigm shift in what it takes to deliver a positive user experience.
IT Teams are still held accountable for services delivered, even if the actual servers are physically in the Microsoft datacenter. They now need deep insights into how end-user applications perform on key tasks.
Listen to Microsoft MVP Gary Steere discussing new challenges involved with managing a Cloud or Hybrid Cloud environment.