GSX News and Events

Webinar: May 17th, Modern Office 365 Service Management

Modern ITSM as described by Microsoft should represent how IT manages, operates and transitions technology, designs services and manages risk within the organization. 

But how to monitor your workload in the cloud, manage an incident or optimize your service desk when you don’t have visibility to your end-user experience?
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Tags: Service Level Agreements, Office365, Webinar, Service Delivery, Access all the News, GSX webinar, Eventarchives, Microsoft Office 365, fixing office 365, office 365 migration, ITSM

Webinar: April 5th, How-to: Detect, Troubleshoot and Solve Office 365 Performance Issues

When dealing with Microsoft for Office 365, you get a 99.9% SLA availability contract. But that SLA only concerns the service out of Microsoft datacenter.
Everything in between your users and the entry point at Microsoft is still your responsibility.
 
So, when a user complains, how do you know if it is Microsoft's responsibility or yours?
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Tags: Office365, Webinar, GSX webinar, Eventarchives, Microsoft Office 365, office 365 admin center, fixing office 365, office 365 migration, Office 365 Experience