GSX Blog

SharePoint Performance: Slow is the new Down

Posted by Jean-Francois Piot on Tue, Aug 14, 2018

SharePoint has always been a sensitive topic. When it was on-premises, it was often complex to deploy and manage. It got better with SharePoint Online. But, the management of the user experience is still a real headache.

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Tags: User Experience, Service Delivery, SharePoint Monitoring, Microsoft SharePoint, APM, SharePoint Performance, Office 365 monitoring, End user Experience, office 365 performance, DEM

Las Vegas 2018: We were Ready for Microsoft Inspire

Posted by Jean-Francois Piot on Thu, Jul 26, 2018

The heat of MS Inspire was over a week ago but we can still feel it, even from Switzerland.

This year was a bit special because of the joint event with Microsoft Ready. Thanks to that, over 21.000 Microsoft employees were also in Las Vegas, able to visit the MS Inspire show floor and attend the various celebrations. This had several positive and negative effects on the show.

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Tags: User Experience, Service Delivery, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM, Office 365 Hybrid

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, ActiveSync, APM, BYOD, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

5 Reasons to Switch to Hybrid Office 365 

Posted by Clementine Crozier on Thu, Mar 29, 2018

Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.

That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.

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Tags: hybrid cloud, Cloud, application performance monitoring, Hybrid cloud monitoring, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

Office 365 Proactive Monitoring: Get Ahead of your Issues

Posted by Clementine Crozier on Thu, Mar 22, 2018

While there are a few performance monitoring options available on the market, the level of data granularity and availability of useful, impactful insights varies greatly. Most solutions don’t offer enough detailed metrics and analysis to pinpoint problems (as well as their root causes) quickly; oftentimes, the data isn’t even presented in an easy-to-use, efficient manner. In addition, few solutions are comprehensive enough to test the application environment at every level — including and especially the end-user perspective, which is a critical aspect of performance.

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Tags: Microsoft, Office365, Microsoft Office 365, office 365 reporting, performance monitoring, office 365 performance, Digital experience monitoring

Skype for Business Voice, is UDP always better than TCP protocol?

Posted by Jean-Francois Piot on Tue, Mar 13, 2018

Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.

But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?

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Tags: Microsoft, Hybrid cloud monitoring, Office 365 monitoring, Skype for Business, cloud performance, skype for business monitoring, office 365 health, office 365 performance, fixing office 365, Skype

MSPs: Are Your Clients Happy?

Posted by Jean-Francois Piot on Thu, Mar 08, 2018

Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.

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Tags: Partners, Hybrid cloud monitoring, MSP World, MSP, Office 365 monitoring, cloud performance, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365