GSX Blog

Office 365 Role-Based Monitoring to See Through the Clouds

Posted by Paul Schmidt on Tue, Mar 12, 2019

Picture2-1The chief revenue officer walks into your office and says " I am off to a board meeting in 60 seconds. Numbers are down, and I hear it’s because the SaaS we have no longer works like it should. I need to know, is everything ok with the apps used by my sales team? Are you able to provide an accurate answer in 60 seconds? "

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Tags: Cloud, Service Delivery, Office 365, APM, Office 365 monitoring, End user Experience, cloud performance, office 365 performance, Office 365 Experience, cloud visibility

Why tuesday’s Office 365 outage is no real big deal

Posted by Antoine Leboyer on Thu, Jan 31, 2019

As I am writing this text, it seems that the issue that affected Office 365 users worldwide has been diagnosed and solved. Users were unable to login due to a DNS issue that propagated. It is now behind us as you can read here.  

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Tags: Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, office 365 outage

The unexpected magic of running a small company - TEDx Talks

Posted by Juliette Ollagnier on Tue, Nov 27, 2018

Our CEO Antoine Leboyer was speaker at the Geneva University TEDx Conference. You can watch his speech below to hear why coffee is special for us but also get a sense of our life at GSX to deliver the best software possible.

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Tags: Office 365 monitoring, office 365 performance, TEDx Talks

Troubleshooting SharePoint Performance Issues with MS Diagnostic tool

Posted by Pavan Reddy on Tue, Sep 18, 2018

What do you do when users outside of the main office complain about SharePoint performance? Is it the application or the network that’s slowing them down?

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Tags: User Experience, Service Delivery, SharePoint Monitoring, APM, SharePoint Performance, Office 365 monitoring, End user Experience, office 365 performance

Troubleshooting SharePoint Performance Issues with F12

Posted by Pavan Reddy on Tue, Sep 04, 2018

What do you do when users outside of the main office complain about SharePoint performance? Is it the application or the network that’s slowing them down?

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Tags: User Experience, Service Delivery, SharePoint Monitoring, APM, SharePoint Performance, Office 365 monitoring, End user Experience, office 365 performance, f12

How the Route to the Cloud Affects the SharePoint User Experience

Posted by Jean-Francois Piot on Thu, Aug 30, 2018

As you may have read on several blogs and Microsoft Technet, the route to the cloud has a significant effect on Cloud service delivery performance. Several points have been identified that you should consider:

  • The distance to the Microsoft datacenter
  • The use of a proxy
  • The DNS configuration
  • The bandwidth requirement
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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, manage Office 365, DEM, PowerBI Dashboard, PowerBI

Office 365 User Service Quality Dashboard – From Theory to Practice

Posted by Jean-Francois Piot on Tue, Aug 21, 2018

If you are responsible for Office 365 services in your company, you need to confirm to your business lines that the end-users can really use their applications with decent performance.

The problem is that without accurate and unbiased data, you don’t have the information.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, manage Office 365, DEM, PowerBI Dashboard, PowerBI

SharePoint Performance: Slow is the new Down

Posted by Jean-Francois Piot on Tue, Aug 14, 2018

SharePoint has always been a sensitive topic. When it was on-premises, it was often complex to deploy and manage. It got better with SharePoint Online. But, the management of the user experience is still a real headache.

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Tags: User Experience, Service Delivery, SharePoint Monitoring, Microsoft SharePoint, APM, SharePoint Performance, Office 365 monitoring, End user Experience, office 365 performance, DEM

Las Vegas 2018: We were Ready for Microsoft Inspire

Posted by Jean-Francois Piot on Thu, Jul 26, 2018

The heat of MS Inspire was over a week ago but we can still feel it, even from Switzerland.

This year was a bit special because of the joint event with Microsoft Ready. Thanks to that, over 21.000 Microsoft employees were also in Las Vegas, able to visit the MS Inspire show floor and attend the various celebrations. This had several positive and negative effects on the show.

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Tags: User Experience, Service Delivery, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality