GSX Blog

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams MonitoringMicrosoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

It’s no secret that Skype for Business will be completely replaced by Microsoft Teams sooner or later. Therefore, its voice usage is as critical it is in Skype for Business, and certainly Microsoft will soon provide the same SLA that they have for Skype. That means one SLA for chat availability, one for call availability and one for voice quality.

But as for Skype, these SLAs only concern the service provided at the edge of Microsoft datacenter.

How do you know if the service is working well in your remote locations? How do you troubleshoot poor voice quality conversations that happened 2 hours ago in your Berlin or New York office if you don’t have any data before, during and after the issue?

With GSX Gizmo, you can install Robot Users in every location where you need to constantly measure the exact end-user experience. Robot Users use Teams voice service exactly as a user would do, calling Office 365, collecting voice quality data as well as every network statistic. As a result, GSX provides you with comprehensive data to understand performance issues and enable fast troubleshooting.

With GSX Gizmo, you can have a clear real-time dashboard of the Teams voice service quality, everywhere in the world. You are alerted about any potential performance issues even before your user are impacted.  And if you need to speak with Microsoft about any problem, this time you will have data to prove it.

Measuring the voice quality provided by your IT department (even if the servers are at Microsoft) is fundamental to understanding the impact of any network changes in your environment. It is also critical if you plan to move from Skype for Business to Teams to verify that you will provide the same quality of service as before.

You can only improve what you can measure. And for that, GSX restores the visibility on service level performance that you provide to your end users. Comparing end-user experience statistics with your network performance allows you to pinpoint what to do to make your users happy. To learn more about that topic, take a look at our Skype for Business voice RoboTech Library that explains how to optimize your infrastructure to have better call quality with Office 365 services (Skype and Teams).


Watch GSX's 1-minute intro here >>


Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality