GSX Blog

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

Read More

Tags: Microsoft Office 365, Cloud, Hybrid Monitoring, hybrid environments, GSX Robot User, Skype for Business, Skype for business performance, Skype monitoring, skype for business issue, Troubleshooting, Messaging, Office 365, business cases, Use cases

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

Read More

Tags: Use cases, GSX Robot User, RoboTech, business cases, GSX for Airwatch, email monitoring, MDM, Mail Routing, Service Delivery, airwatch monitoring, airwatch performance, UEM, Mobile Device Management

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

Read More

Tags: Use cases, Microsoft Office 365, Migration, Migration to Office 365, Cloud, on-premises solutions, Hybrid, Hybrid Monitoring, hybrid environments, GSX Robot User, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

Read More

Tags: Use cases, Microsoft Office 365, Migration, Migration to Office 365, Cloud, on-premises solutions, Exchange, Hybrid, Hybrid Monitoring, MS SharePoint, SharePoint Online, End user Experience, Network

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
Read More

Tags: Use cases, Microsoft Office 365, Migration, Migration to Office 365, Cloud, Exchange, Microsoft Exchange, Hybrid, Hybrid Monitoring, Exchange Online, End user Experience

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

Read More

Tags: application performance monitoring, APM, office 365 health, office 365 performance, outlook slow, SysAdmin Top Issues, fixing office 365, Office 365 monitoring, Use cases

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

Read More

Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, skype for business issue, Skype for business performance, skype for business monitoring, Use cases

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

Read More

Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, ADFS performance, ADFS monitoring, ADFS issue, Use cases

Top Office 365 Issues: Mailbox Latency Complaints

Posted by Pavan Reddy on Tue, Mar 07, 2017

User complaints about mailbox latencies are one of the most common issues that IT administrators face, and one of the most time-consuming to fix. Generally, an IT administrator will respond to complaints by asking if the issue is affecting everyone in the location.

Read More

Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, mailbox latency, Office 365 mailbox latency, Exchange Online latency, Use cases

Top Office 365 Issues: High Network Latency

Posted by Pavan Reddy on Tue, Feb 28, 2017


Any IT administrator knows that when users complain about slowness accessing a mailbox, it’s usually tied to network latency. Still, there’s rarely enough information to confirm this is the case. And there’s no native proactive approach to checking and managing latency issues ahead of time.

 

Read More

Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, Network latency, Use cases