Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.
When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues.
Most organizations will use AAD connect to sync their on-premises identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.
Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, ADFS, ADFS performance, ADFS monitoring, ADFS issue, Azure AD Connect, Microsoft identity management
Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.
At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).
Skype for Business is a powerful part of Office 365, but oftentimes users encounter frustrating issues with the service. When you’re logged into Skype, you’re supposed to be able to share your status with others who are logged on. However, users often complain that this feature isn’t working.
Intel just exposed a major vulnerability in the x64 processor family. As a consequence, Microsoft will deliver a driver update in the next few days.
Today different forum experts forecast between 5 to 40% of degradation "depending on the task and processor model." Already patched Linux systems show more than 50% of degradation. The patch may have important consequences on environments and user experience.
Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Still, they don’t always have enough information to confirm this.
Since Friday, there has been a brand new ransomware threat spreading very rapidly. It is called WannaCry (aka WCry, WannaCry, WanaCrypt0r, WannaCrypt, or Wana Decrypt0r). The attack does not directly affect the Office 365 service; however it proves that large companies are not safe when it comes to coordinated cyber attacks that target their data security.
For small businesses, managing Office 365 is a simple and straightforward process. But for large, complex, and global organizations, that couldn’t be further from the truth. The Microsoft Office 365 administration portal was not built to handle day-to-day operations belonging to large volumes of users, or licenses, whether you are in hybrid, cloud only or multitenant environments. Microsoft’s built-in tools have strong limitations when it comes to managing users or delegating administration.
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.
Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, skype for business issue, Skype for business performance, skype for business monitoring, Use cases