GSX Blog

How the GSX Robot User Improves Service Delivery Monitoring

Posted by Yann Baudic on Tue, Nov 22, 2016

In this day and age, the majority of business transaction processing happens in the cloud, or is consumed as a service from various locations around the globe. If you’re just monitoring your infrastructure back-end resources and systems availability, that’s not enough.

In order to ensure smooth enterprise operations, it’s crucial to monitor the service delivery of your applications. The perception of your service delivery quality may be different between corporate sites, or vary between continents. Your application could be perceived as way too slow by end-users in a particularly strategic region of the world for your business. Once you start objectively and systematically measuring availability and response times, you can begin ensuring the highest possible performance and quality of service to your end users.

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Tags: GSX Robot User, Monitoring, SLAs, Office 365 monitoring, End user Experience

99.9% Office 365 Up-time - Behind the Scenes

Posted by Gregoire Lecomte on Thu, Oct 27, 2016

Delivering an excellent end-user experience is important for IT administrators, and interruptions in application performance (like your email going down) can create headaches for all involved. Microsoft launched Office 365 with the promise of high availability through its financially-backed service level agreement (SLA). This was designed to give organizations the freedom to focus on other areas of migrating to the cloud, but not all organizations have been quick to fully maximize their cloud investment.

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Tags: Office365, Monitoring, SLAs, Cloud monitoring, End user Experience

BES Monitoring - Part 3 - Advanced Settings

Posted by Steve Bystran on Thu, Dec 02, 2010

BES Part 3 gets into Advanced Settings where you can configure detailed monitoring for the various versions of the BES server including BES 5 HA and BES Express.  This segment also will show you how to configure GSX Monitor to automatically watch your priority mobile users to make sure they are getting the service level your enterprise needs them to.  

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Tags: sla, BES monitoring, Lotus Domino Monitoring, BES high availability cluster, blackberry monitor, bes statistics, Blackberry monitoring, lotus domino, BES Express, SLAs, bes monitor, BES high availability, Service Reporting

Overview Of GSX Monitor and Analyzer in under 7 minutes

Posted by Steve Bystran on Sat, Nov 13, 2010

Hi everybody, Steve Bystran here again with another video in our ongoing series with screen shots and zooming this time. 

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Tags: BES monitoring, Lotus Domino Monitoring, BES high availability cluster, blackberry monitor, sametime monitor, ltap, Domino monitoring, Blackberry monitoring, Sametime monitoring, lotus domino, BES Express, SLAs, bes monitor, bes administration, BES high availability

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Meet SureSkills

Posted by Antoine Leboyer on Fri, Sep 24, 2010

We would like to continue with more spotlight on our partners and I would like to introduce SureSkills.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, Environmental health, sla fulfillment, lotus domino, SLAs, SureSkills, Service Reporting

Environmental Health, What is it ?

Posted by Eileen Fitzgerald on Thu, Sep 09, 2010

Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, server statistics, Environmental health, sla fulfillment, KPI, KPIs, Reporting, lotus domino, SLAs, meeting sla, Service Reporting

Presentation on Real-time reporting and monitoring at DNUG in Berlin

Posted by Yannick Goubet on Fri, Jun 04, 2010

The event "A Step Ahead with Smarter IT" by DNUG is approaching: June 7-9, 2010 in Berlin, Germany. GSX and our partner Bücker Gmbh are preparing the show. We would like to invite you to come by our booth to see the new features of GSX Monitor 9.3 which has been recently announced.

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Tags: Henkel, Webinar, Lotus Domino Monitoring, KPIs, Monitoring, Reporting, lotus domino, SLAs