We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills.
Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting
We would like to continue with more spotlight on our partners and I would like to introduce SureSkills.
Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.
Tags: GSX Monitor, sla, mail flow, mail probes, email probes, BES monitoring, Lotus Domino Monitoring, domino mail routing, bes mail routing, exhange mail routing, Mail Routing, Domino monitoring, sla fulfillment, Exchange monitoring, lotus domino, meeting sla