GSX Blog

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Meet SureSkills

Posted by Antoine Leboyer on Fri, Sep 24, 2010

We would like to continue with more spotlight on our partners and I would like to introduce SureSkills.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, Environmental health, sla fulfillment, lotus domino, SLAs, SureSkills, Service Reporting

Environmental Health, What is it ?

Posted by Eileen Fitzgerald on Thu, Sep 09, 2010

Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, server statistics, Environmental health, sla fulfillment, KPI, KPIs, Reporting, lotus domino, SLAs, meeting sla, Service Reporting

GSX Mail Probes and your Messaging Environment

Posted by Eileen Fitzgerald on Tue, Jun 29, 2010

Mail Flow Monitoring:

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Tags: GSX Monitor, sla, mail flow, mail probes, email probes, BES monitoring, Lotus Domino Monitoring, domino mail routing, bes mail routing, exhange mail routing, Mail Routing, Domino monitoring, sla fulfillment, Exchange monitoring, lotus domino, meeting sla