GSX Blog

Monitoring the QoS when moving Apps to the Cloud

Posted by Jean-Francois Piot on Thu, Apr 09, 2015

It's no secret that many businesses are already moving their productivity applications to the cloud, or they are considering it at least.  In Microsoft's latest earning release, for instance, the company reported a whopping 114% rise in business cloud revenues in the second quarter of its fiscal year alone.  That growth is being driven by Office 365, Azure and Dynamic CRM Online adoption, and represents an annualized revenue run rate of $5.5bn.

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Tags: GSX Monitor, Cloud, sla, Baselining, QoS, Migrations, Exchange monitoring, Office 365

Cloud or not Cloud? The importance of SLAs

Posted by Meryll Moreau on Thu, Feb 20, 2014

Migration is always a big concern for IT departments whether it concerns upgrading your existing solution On-premise or in the Cloud, or to move to another one. You have to consider the pros and cons keeping one question in mind "What are the values to my end-users?" Knowing that you want this migration to be entirely transparent from an end-user experience perspective.

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Tags: Cloud, ITIL, sla, Microsoft, Exchange

Defining a Service Reporting Strategy to better manage IT infrastructure

Posted by Meryll Moreau on Tue, Dec 17, 2013

When generating reports, it is critical to ensure that the report information is clear and relevant to your audience. Different individuals require different types of data within an IT organization, making it difficult to sort through high volumes of data related to collaborative environments. This can be a daunting task that requires high overhead costs, but it could be avoided by taking the right approach.

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Tags: ITIL, sla, GSX Analyzer, application performance monitoring, Reporting, GSX Usage Metrics

What’s Your Service Management Strategy to Maintain Environmental Health?

Posted by Meryll Moreau on Tue, Dec 10, 2013

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Tags: ITIL, sla, GSX Analyzer, Service Delivery, analytics

Is "Software as a Service" (SaaS), MaaS, RaaS the New Approach for APM?

Posted by Meryll Moreau on Fri, Oct 18, 2013

Could my IT department benefit from using SaaS Monitoring, MaaS, or RaaS technologies? What are the major benefits and pitfalls?  

SaaS is a software delivery method that allows end-users to have access to an application from anywhere using a device remotely. It has become the new way of consuming IT applications by making content, discussions and business applications easier to access whenever we need it.

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Tags: sla, Service Level Agreements, Service Level AgreementsSaaS, application performance monitoring, SaaS, Software as a Service

Manage Information with ITIL: Your Key Strategic Resource

Posted by Meryll Moreau on Fri, Aug 16, 2013

Managing information correctly is critical for every organization, as it is the most important strategic resource available to you. It’s very common for IT Managers to have difficulty coordinating and aligning their business activities with a company’s business processes without a well-planned, strategic approach.

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Tags: ITIL, sla, Microsoft, BES, IBM, SCOM, Information Management, IT Management, SharePoint, Exchange, lotus domino

Remote Monitoring Made Easy

Posted by on Tue, Aug 06, 2013


Remote Monitoring (RMON) is a standard monitoring specification that enables various network monitors and console systems to exchange monitoring data.

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Tags: sla, remote monitoring, SharePoint, Exchange, Reporting, System center operations manager

Messaging Administrator, Where’s the Easy Button?

Posted by Carl Drechsel on Wed, Apr 04, 2012

IT administrators today have quite a bit to manage every day, and what’s worse is the influx of things to do seem to have no end. In this blog post I’d like to address a few of the things that you can do to eliminate repetitive non-value added tasks from your routine.

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Tags: Collaboration, sla, Lotus Domino Monitoring, Messaging, Monitoring, Reporting, lotus domino

ITIL for your Messaging and Collaboration Environment Wrap-up

Posted by Carl Drechsel on Wed, Mar 21, 2012

Over the last couple of months I’ve posted a host of articles covering each main process of ITIL and how they relate to your Messaging and Collaboration environments. Today I’d like to take the time to briefly review what I’ve covered and present a single question for each process that will sum up its overall goal. My hope is that the material I’ve covered and the questions I pose will get you thinking about how to use this robust framework to improve your IT organization and the services you provide. If I could reinforce one point it’s that benefits of ITIL can be recognized in both macro and micro deployments. Whether your organization has a full scale project planned to implement the ITIL methodology or you would like to simply apply the spirit of ITIL to your daily activities, keeping the basic tenets will help improve your organization and the service you deliver.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 6: Continual Service Improvement)

Posted by Carl Drechsel on Thu, Mar 15, 2012

ITIL wouldn’t be complete without a built-in process for continually improving upon each component.  As a result the authors of ITIL included Continual Service Improvement as one of the five core processes for efficient IT Service Management. In this post I am going to give an overall introduction to Continual Service Improvement (CSI) and what you can do today to improve how you manage overall operations in your Messaging and Collaboration environment. The overall goal of CSI is to ensure that each component of your ITIL deployment is continuously improved resulting in greater quality and resource efficiencies. Let’s take a look at the main activities of CSI.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Continual Service Improvement, Reporting, lotus domino, Framework