GSX Blog

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality

Skype for Business Voice, is UDP always better than TCP protocol?

Posted by Jean-Francois Piot on Tue, Mar 13, 2018

Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.

But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?

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Tags: Microsoft, Hybrid cloud monitoring, Office 365 monitoring, Skype for Business, cloud performance, skype for business monitoring, office 365 health, office 365 performance, fixing office 365, Skype