GSX Blog

ITIL for your Messaging and Collaboration environment (Part 4B: Service Transition)

Posted by Carl Drechsel on Wed, Feb 22, 2012

Last week I posted the first three processes associated with Service Transition, in this post I will cover the final four important processes to take into account when adhering to ITIL standards

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Tags: Collaboration, ITIL, sla, Service Transition, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 4A: Service Transition)

Posted by Carl Drechsel on Fri, Feb 17, 2012

Last week I posted about the final four processes associated with Service design, in this post I will cover the first three processes which are part of Service Transition.

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Tags: Collaboration, ITIL, sla, Service Transition, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework