GSX Blog

Product Tips #2: Build a unique reporting dashboard for IT executives

Posted by Olivier Raynaut on Tue, Mar 17, 2015

Reporting is often something that Messaging Administrators are asked to provide to upper management and executives. A lot of administrators will work on that manually and send over some reports when they are needed. This can be very time consuming and tedious to provide.

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Tags: GSX Analyzer, Reporting, Service Reporting, Product tips

Deep-Dive into GSX for Microsoft shops

Posted by Meryll Moreau on Tue, Feb 14, 2012

The GSX team was in Paris last week for the Microsoft TechDays 2012 to showcase our solutions for Microsoft Exchange and SharePoint.

It was the first in a series of Microsoft 2012 events and it gave us the chance to present GSX Monitor & Analyzer business values to a highly qualified target audience of administrators, IT managers and C-level executives.

Below is a wrap up of what we presented :

  • What is mission critical and needs immediate attention in a Microsoft environment : how to manage your CAS Array, your CAS connectivity, your database, your DAG, etc.
  • How to reduce costs by targeting specific areas for corrective action, and by highlighting problems that need attention before they stop businesses from working.
  • Ensure performance of the SLA, through correlating input factors with the overall SLA. Troublesome areas are highlighted for quick resolution.

What seems to be the most insteresting for audiences is the fact that GSX goes beyond monitoring the servers to monitor services delivered to the end-user. Traditionally, monitoring has been considered a simple task that consisted of knowing whether a server was up or down or if a simple threshold had been crossed- GSX has always understood that what really matters is on what we could call the end-user experience.

The conferences put a spotlight on Windows Azur, Office 365 and of course Windows 8. Clouds were really pushed during the 3 day event - We also saw how to scroll through a page just by sending a tweet! This geek session was amazing.

Thank you to everybody that stopped by at our booth. We met a lot of people, presented a lot of demos and we hope to have changed the way people think of monitoring and reporting on Exchange and SharePoint.

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Tags: Service Delivery, GSX Solutions, Exchange monitoring, Microsoft SharePoint, Service Reporting

ITIL: What does it mean for your Messaging and Collaboration environment? (Part 1: Introduction)

Posted by Carl Drechsel on Tue, Jan 17, 2012

A few weeks back Eileen posted an article that highlights the importance of having metrics regarding the performance and availability of your messaging and collaboration environment. I’d like to expand on her article and discuss first what ITIL means to messaging and collaboration environments, then an overview of what monitoring and reporting can do for your ITIL implementation and finally how GSX Solutions can provide relief in these areas. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, mobile messaging, Messaging, Reporting, lotus domino, Framework, Service Reporting

ITIL Lesson learned - You can not control what you can not measure

Posted by Eileen Fitzgerald on Mon, Dec 19, 2011

I completed my final ITIL exam today, and one of the questions was about verifying the cost of specific IT services to the business, and it reminded me of these statements:

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Tags: Collaboration, ITIL, Service Delivery, application monitoring, Reporting, Service Reporting, Eileen Fitzgerald

Social Business and GSX Solutions

Posted by Eileen Fitzgerald on Wed, Oct 26, 2011

I was fortunate enough to attend the IBM Leadership Alliance meeting Boston. While everything was under NDA, I do not think that I am breaking any confidentiality by stating that the topic of Social Business was discussed, A LOT .. and it got me thinking, our suite of tools Monitors, Manages and Reports on the components of your collaboration portfolio, disparate technologies that combine to enable Social Business in your organization. 

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Tags: Collaboration, ITIL, Service Delivery, application monitoring, server statistics, Service Reporting

The BlackBerry Probe - BES monitoring - Part 4

Posted by Steve Bystran on Mon, Dec 06, 2010

Part 4 in the series deals with the concept of bi-directional user level testing for BES in the form of the BlackBerry Probe.

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Tags: BES monitoring, Lotus Domino Monitoring, domino mail routing, bes mail routing, exhange mail routing, blackberry monitor, Domino monitoring, Exchange monitoring, Blackberry monitoring, lotus domino, bes monitor, bes administration, BES high availability, Service Reporting

BES Monitoring - Part 3 - Advanced Settings

Posted by Steve Bystran on Thu, Dec 02, 2010

BES Part 3 gets into Advanced Settings where you can configure detailed monitoring for the various versions of the BES server including BES 5 HA and BES Express.  This segment also will show you how to configure GSX Monitor to automatically watch your priority mobile users to make sure they are getting the service level your enterprise needs them to.  

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Tags: sla, BES monitoring, Lotus Domino Monitoring, BES high availability cluster, blackberry monitor, bes statistics, Blackberry monitoring, lotus domino, BES Express, SLAs, bes monitor, BES high availability, Service Reporting

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Meet SureSkills

Posted by Antoine Leboyer on Fri, Sep 24, 2010

We would like to continue with more spotlight on our partners and I would like to introduce SureSkills.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, Environmental health, sla fulfillment, lotus domino, SLAs, SureSkills, Service Reporting

Environmental Health, What is it ?

Posted by Eileen Fitzgerald on Thu, Sep 09, 2010

Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, server statistics, Environmental health, sla fulfillment, KPI, KPIs, Reporting, lotus domino, SLAs, meeting sla, Service Reporting