GSX Blog

ITIL for your Messaging and Collaboration environment (Part 5B: Service Operation)

Posted by Carl Drechsel on Wed, Mar 07, 2012

In the last post I discussed the three Service Operation processes associated with the lifecycle of an event in your environment. This post will cover the other two processes that are a part of Service Operation.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5A: Service Operation)

Posted by Carl Drechsel on Wed, Feb 29, 2012

Last week I finished covering Service Operation, in this post I am going to cover the processes associated with Service Operation that you will likely heavily interact with.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework