GSX Blog

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM, Office 365 Hybrid

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, ActiveSync, APM, BYOD, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

AirWatch URL endpoints are not responding

Posted by Pavan Reddy on Wed, Oct 11, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.

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Tags: Service Delivery, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, UEM

Troubleshooting End User Experience in a Distributed Environment

Posted by Sushen Birari on Tue, Feb 14, 2017

Applications provided by IT are made to be used by people, and those people are generally not sitting in the datacenter of every company. So how do you make sure that your infrastructure is providing the best end-user experience when you’re blind to the main causes of end-user latency?

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Tags: GSX Robot User, QoS, Service Delivery, Office 365, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance

What’s Your Service Management Strategy to Maintain Environmental Health?

Posted by Meryll Moreau on Tue, Dec 10, 2013

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Tags: ITIL, sla, GSX Analyzer, Service Delivery, analytics

ITIL for your Messaging and Collaboration Environment Wrap-up

Posted by Carl Drechsel on Wed, Mar 21, 2012

Over the last couple of months I’ve posted a host of articles covering each main process of ITIL and how they relate to your Messaging and Collaboration environments. Today I’d like to take the time to briefly review what I’ve covered and present a single question for each process that will sum up its overall goal. My hope is that the material I’ve covered and the questions I pose will get you thinking about how to use this robust framework to improve your IT organization and the services you provide. If I could reinforce one point it’s that benefits of ITIL can be recognized in both macro and micro deployments. Whether your organization has a full scale project planned to implement the ITIL methodology or you would like to simply apply the spirit of ITIL to your daily activities, keeping the basic tenets will help improve your organization and the service you deliver.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework