GSX Blog

Office 365 Proactive Monitoring: Get Ahead of your Issues

Posted by Clementine Crozier on Thu, Mar 22, 2018

While there are a few performance monitoring options available on the market, the level of data granularity and availability of useful, impactful insights varies greatly. Most solutions don’t offer enough detailed metrics and analysis to pinpoint problems (as well as their root causes) quickly; oftentimes, the data isn’t even presented in an easy-to-use, efficient manner. In addition, few solutions are comprehensive enough to test the application environment at every level — including and especially the end-user perspective, which is a critical aspect of performance.

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Tags: Microsoft, Office365, Microsoft Office 365, office 365 reporting, performance monitoring, office 365 performance, Digital experience monitoring

How IT Pros and Business Leaders Can Work Together for a Better Office 365 End-User Experience

Posted by Clementine Crozier on Tue, Feb 27, 2018

It was not long ago that IT departments were relatively secluded from the rest of business operations. They went about their business fixing outages, installing new software, and generally maintaining services on their own.

Today, a major shift in how organizations use and adopt new technologies has created a need for better interoperability and communications between IT departments and the organizations they service.

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Tags: Cloud, application performance management, Office365, APM, Office 365 monitoring, End user Experience, performance monitoring, office 365 performance, DEM

End-User Experience to the test: How does ‘MAPI/ HTTP’ really compare with ‘RPC/ HTTP’

Posted by Jean-Francois Piot on Tue, Feb 06, 2018

Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.

At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).

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Tags: Exchange Online, Office 365 monitoring, performance monitoring, skype for business issue, SysAdmin Top Issues, office 365 health, office 365 performance, DEM, MAPI, RoboTech, Outlook