Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.
The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?
Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, MS Inspire, MSP
While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, BYOD, ActiveSync
Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.
That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.
At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.
We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.
In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.
As technology changes, so does user experiences and expectations. The technology shift from computer mainframes to cloud computing brought about a host of new challenges for IT administrators to manage; and how we handle end users’ complaints must be carefully considered within the scope of how the technology has changed.