Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.
GSX Solutions had the opportunity to attend MSPWorld this past week at the Cosmopolitan Hotel and Casino in sunny Las Vegas. MSPWorld is the oldest Managed Service Provider event in the IT Channel, which was created, directed and delivered by MSPs for the purposes of providing the best of breed content to their peers. This was the first time that GSX Solutions sponsored MSPWorld and certainly will not be the last! Managed Service Providers have been utilizing GSX Monitor & Analyzer to deliver the highest level of service to their customers for over 15 years. As our partner channel continues to evolve and we are working with more and more MSPs, this was a great opportunity to meet with existing partners while also showcasing the new functionality in our solution that was developed with Service Providers in mind.
This week I will have the pleasure to attend one of my favorite events, the MSP World. Of course it is not the biggest event in the USA.The organizer did not book an entire attraction park or hotel for the attendees as Microsoft usually does for its major conferences. Nevertheless, it is one of the most interesting conferences for GSX Solutions to attend with our MSP’s community and develop new ways to drive customer’s satisfaction while doing profitable business.