GSX Blog

Las Vegas 2018: We were Ready for Microsoft Inspire

Posted by Jean-Francois Piot on Thu, Jul 26, 2018

The heat of MS Inspire was over a week ago but we can still feel it, even from Switzerland.

This year was a bit special because of the joint event with Microsoft Ready. Thanks to that, over 21.000 Microsoft employees were also in Las Vegas, able to visit the MS Inspire show floor and attend the various celebrations. This had several positive and negative effects on the show.

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Tags: User Experience, Service Delivery, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM, Office 365 Hybrid

MSPs: Are Your Clients Happy?

Posted by Jean-Francois Piot on Thu, Mar 08, 2018

Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.

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Tags: Partners, Hybrid cloud monitoring, MSP World, MSP, Office 365 monitoring, cloud performance, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

How MSPs can help organizations with proactive Office 365 monitoring

Posted by Jean-Francois Piot on Tue, Mar 14, 2017

Organizations migrating to Microsoft Office 365 face both an opportunity and a threat. Once an MSP’s customer is on Office 365, what happens next? MSPs want to keep the relationship they developed before and during the migration by helping to transform the organization’s infrastructure, making it more reliable and cost efficient. Here, I’ll share how to continue to generate value after the migration with proactive monitoring.

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Tags: GSX Robot User, Office 365, Managed Service Provider, MSP, office 365 performance

The MSP Strategy Post Migration Wave for Office 365

Posted by Mahesh Siddamsetty on Thu, Feb 09, 2017

The wave of migration to Microsoft Office 365 has progressed aggressively, supported by the active partner ecosystem. There have been numerous advantages to moving to Office 365. Organizations with complex messaging and collaboration infrastructures have also made the move to cloud, and have been successful in implementation due to strong technical expertise from Microsoft and Service providers.

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Tags: Migration, Office 365, Managed Service Provider, MSP, cloud migration, office 365 health, office 365 performance, office 365 migration

Meet GSX Solutions at MSPWorld this week in Orlando

Posted by Juliette Ollagnier on Wed, Mar 25, 2015

GSX Solutions is exited to attend MSPWorld this week in Orlando. MSPWorld is the oldest Managed Service Provider event in the IT Channel, which was created, directed and delivered by MSPs for the purposes of providing the best of breed content to their peers.

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Tags: MSPWorld, Managed Service Provider, MSP, Cloud monitoring

Increase MSP Margins: Develop New Remote Services with GSX Solutions

Posted by Xenia von Wedel on Tue, Jan 06, 2015

Today, I am speaking with Jean-Francois "Jeff" Piot, vice president of product management with GSX Solutions.

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Tags: GSX Monitor & Analyzer, Managed Service Provider, MSP

Upgrading MSP Offerings from Infrastructure to Applications

Posted by Xenia von Wedel on Wed, Dec 10, 2014

Traditionally, managed IT service providers have been great at providing infrastructure-oriented services, and there are many existing infrastructure management tools that have enabled MSPs to provide customers with a good ROI at the system level.  Yet, competition in the IT services market is fierce, and MSPs need to be able to differentiate their offerings to remain in the game. Providing application performance management is one area where there is much opportunity for MSPs to increase margins, yet there has been a lack of affordable automated tools to achieve better ROI for their customers.  With GSX Monitor & Analyzer, MSPs can provide critical new services to their customers.

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Tags: Microsoft Exchange, Microsoft, Microsoft Applications, Microsoft SharePoint, Managed Service Provider, Microsoft Lync, MSP