GSX Blog

How the GSX Robot User Improves Service Delivery Monitoring

Posted by Yann Baudic on Tue, Nov 22, 2016

In this day and age, the majority of business transaction processing happens in the cloud, or is consumed as a service from various locations around the globe. If you’re just monitoring your infrastructure back-end resources and systems availability, that’s not enough.

In order to ensure smooth enterprise operations, it’s crucial to monitor the service delivery of your applications. The perception of your service delivery quality may be different between corporate sites, or vary between continents. Your application could be perceived as way too slow by end-users in a particularly strategic region of the world for your business. Once you start objectively and systematically measuring availability and response times, you can begin ensuring the highest possible performance and quality of service to your end users.

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Tags: GSX Robot User, Monitoring, SLAs, Office 365 monitoring, End user Experience

99.9% Office 365 Up-time - Behind the Scenes

Posted by Gregoire Lecomte on Thu, Oct 27, 2016

Delivering an excellent end-user experience is important for IT administrators, and interruptions in application performance (like your email going down) can create headaches for all involved. Microsoft launched Office 365 with the promise of high availability through its financially-backed service level agreement (SLA). This was designed to give organizations the freedom to focus on other areas of migrating to the cloud, but not all organizations have been quick to fully maximize their cloud investment.

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Tags: Office365, Monitoring, SLAs, Cloud monitoring, End user Experience

How to be a Badass IT Ninja

Posted by Juliette Ollagnier on Tue, Aug 23, 2016

Go beyond basic IT control and troubleshooting with remote management

For IT administrators, using tools for remote access, control, and support is not enough to diagnose critical issues — you need more power and greater control over diagnostics before even connecting to remote servers or computers. But when it comes to your tech ecosystem, it’s easy to become entrenched in vendor-specific tools and services and rely solely on those. The problem is that these may not have the full extent of the capabilities you need for complete, end-to-end remote administration.

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Tags: remote monitoring, Monitoring, Administration, Office 365 management

TNT Case Study: From Alerting to Troubleshooting in one click

Posted by Meryll Moreau on Fri, Sep 25, 2015

TNT is one of the world’s largest express delivery companies. On a daily basis, the company delivers close to 1 million consignments, ranging from documents and parcels to palletized freight.

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Tags: IBM, Case Study, Monitoring, Troubleshooting, tnt

IBM: One of the 10 Most Valuable Brands in the World!

Posted by Jean-Francois Piot on Tue, Oct 29, 2013

Last week I had the chance to join the team of Alistair Rennie, General Manager at IBM Collaboration Solutions, at the 6th annual IBM Leadership Alliance Conference in Boston.

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Tags: IBM, IBM Connect, Monitoring, Lola, analytics, Leadership Alliance, Big Blue

Microsoft Partners are Joining Forces to Create Essential Tools for End Users

Posted by Joshua woodall on Thu, Oct 24, 2013

We arrived in Kassel (Germany) earlier this week for the DPK 2013 German Microsoft Partners conference - we like to call it a “mini WPC”. GSX was proud to be a sponsor of this year's event, as it's a great place to network and speak with potential Partners. It was a great turnout, there were about 1600 attendees this year...That's 400 more than last year!

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Tags: Cloud, microsoft partner, cloud solutions, on-premises solutions, Microsoft Partner Network, Monitoring, Reporting, dpk2013

Why Microsoft Partners should care about the Hybrid Cloud

Posted by Jean-Francois Piot on Wed, Oct 16, 2013

Events for monitoring, reporting, performance and usage of IT infrastructure happen almost every day in the United States. 

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Tags: hybrid cloud, Cloud, microsoft partner, cloud solutions, on-premises solutions, Microsoft Partner Network, Monitoring, Reporting

That's a Wrap! Highlights from TechEd Australia 2013

Posted by Gareth Brown on Mon, Sep 09, 2013

The rest of our week at TechEd Australia was really busy at the GSX booth collecting contacts and showing attendees what GSX is all about! Vic and I ran demo’s all day, everyday...Were you able to stop by?

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Tags: Cloud, SCOM, Office 365, Exchange, Monitoring, Powershell, Teched Australia 2013

It's All About the Cloud at TechEd Australia 2013

Posted by Victorien Dangoumeau on Wed, Sep 04, 2013

I have attended many TechEd conferences all over Europe, but I'm really excited because this is my first time attending Microsoft TechEd Australia! 

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Tags: Cloud, SCOM, Office 365, Exchange, Monitoring, Powershell, Teched Australia 2013

Let's Celebrate TechEd Australia's 20th Birthday Next Week!

Posted by Juliette Ollagnier on Tue, Aug 27, 2013

Did you know that TechEd Australia is turning twenty this year? We'll be there next week to join the party... :) And as always, it will be an extremely busy week for the GSX Team.

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Tags: TechEd Australia, Microsoft, SharePoint, Exchange, Monitoring