GSX Blog

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality