GSX Blog

Office 365 Proactive Monitoring: Get Ahead of your Issues

Posted by Clementine Crozier on Thu, Mar 22, 2018

While there are a few performance monitoring options available on the market, the level of data granularity and availability of useful, impactful insights varies greatly. Most solutions don’t offer enough detailed metrics and analysis to pinpoint problems (as well as their root causes) quickly; oftentimes, the data isn’t even presented in an easy-to-use, efficient manner. In addition, few solutions are comprehensive enough to test the application environment at every level — including and especially the end-user perspective, which is a critical aspect of performance.

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Tags: Microsoft, Office365, Microsoft Office 365, office 365 reporting, performance monitoring, office 365 performance, Digital experience monitoring

Skype for Business Voice, is UDP always better than TCP protocol?

Posted by Jean-Francois Piot on Tue, Mar 13, 2018

Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.

But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?

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Tags: Microsoft, Hybrid cloud monitoring, Office 365 monitoring, Skype for Business, cloud performance, skype for business monitoring, office 365 health, office 365 performance, fixing office 365, Skype

Upgrading MSP Offerings from Infrastructure to Applications

Posted by Xenia von Wedel on Wed, Dec 10, 2014

Traditionally, managed IT service providers have been great at providing infrastructure-oriented services, and there are many existing infrastructure management tools that have enabled MSPs to provide customers with a good ROI at the system level.  Yet, competition in the IT services market is fierce, and MSPs need to be able to differentiate their offerings to remain in the game. Providing application performance management is one area where there is much opportunity for MSPs to increase margins, yet there has been a lack of affordable automated tools to achieve better ROI for their customers.  With GSX Monitor & Analyzer, MSPs can provide critical new services to their customers.

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Tags: Microsoft Exchange, Microsoft, Microsoft Applications, Microsoft SharePoint, Managed Service Provider, Microsoft Lync, MSP

Monitoring and Ramping up Office 365 usage

Posted by Meryll Moreau on Wed, Jul 30, 2014

At the recent Microsoft Worldwide Partner Conference (WPC), speakers revealed the latest Office 365 metrics. Office 365 now presents an annual revenue run rate of $2.5 billion for Microsoft. Sixty percent of all Fortune 500 companies purchased Office 365 in the last 12 months and more than three out of four Office 365 customers are deployed by partners.

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Tags: Exchange Migration, Cloud, Microsoft, application performance monitoring, azure, WPC 2014, Migration to Office 365, Exchange monitoring, Microsoft Partner Network

“When we work together, we do more.” – WPC 2014 Keynote #3

Posted by Meryll Moreau on Thu, Jul 17, 2014

“When we work together, we do more.” That was the slogan of day 3 at the Worldwide Partner Conference here in Washington, D.C.

Phil Sorgen opened the talk by presenting four pillars he believes in when it comes to supporting Microsoft Partners:

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Tags: Exchange Migration, Cloud, Microsoft, azure, WPC 2014, Satya Nadella, Migration to Office 365, Microsoft Partner Network

WPC 2014 Showcases Premier Cloud Technology

Posted by Meryll Moreau on Tue, Jul 15, 2014

Microsoft Worldwide Partner Conference in Washington, D.C., and I can honestly say that I was far from disappointed.

The first day alone was filled with exciting speakers who boasted this idea of a “Mobile First, Cloud First World” the new MOJO of Satya Nadella. While several incredibly well-informed and enthralling speakers were featured, one that mainly stood out was Kevin Turner, COO of Microsoft.

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Tags: Exchange Migration, Cloud, Microsoft, azure, WPC 2014, Satya Nadella, Migration to Office 365, Microsoft Partner Network

Lesson learnt from SharePoint Saturday Chicago Suburbs 2014!

Posted by Eric Branch on Tue, May 20, 2014

SharePoint Saturday Chicago Suburb in Addison Illinois was well worth the trip.  The event took place at the renowned DeVry University and lived up to the hype. Not only was it a well-run event but the sponsors and the guest speakers were very informative. SPS Chicago Suburbs committee where Sogeti USA, a partner of GSX, was heavily involved in organizing an amazing event that benefited all the participants.

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Tags: Microsoft Exchange, Microsoft, Office 365, SharePoint, SharePoint Chicago Suburbs

Cloud or not Cloud? The importance of SLAs

Posted by Meryll Moreau on Thu, Feb 20, 2014

Migration is always a big concern for IT departments whether it concerns upgrading your existing solution On-premise or in the Cloud, or to move to another one. You have to consider the pros and cons keeping one question in mind "What are the values to my end-users?" Knowing that you want this migration to be entirely transparent from an end-user experience perspective.

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Tags: Cloud, ITIL, sla, Microsoft, Exchange

Planning for Exchange 2013 On-premises or Online?

Posted by Meryll Moreau on Tue, Jan 21, 2014

How do you manage and monitor your Hybrid Cloud infrastructure to increase efficiency and get a better control on the overall availability of your messaging environment?

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Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Beta Program, Exchange monitoring, APM, Exchange Online

The Top 4 Microsoft key Trends that will dominate IT departments

Posted by Meryll Moreau on Tue, Dec 03, 2013

The goal of this report is to explain the important needs of IT professionals specifically on Microsoft Exchange, SharePoint and System Center Operations Manager.

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Tags: I Wish Microsoft, Microsoft, SharePoint, Exchange, Market Trend, System center operations manager