GSX Blog

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Monthly Webinar series-- Your input requested

Posted by Steve Bystran on Wed, Aug 11, 2010

GSX will soon be launching a monthly webinar series, with one hour sessions on topics valuable to messaging admins and managers.  We plan on holding sessions on such topics as using data to help you fulfill your SLAs, capacity management, ITIL best practices, and more. 

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Tags: ITIL, BES monitoring, Lotus Domino Monitoring, Domino monitoring, Server monitoring, Messaging sla, Exchange monitoring, lotus domino