GSX Blog

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Environmental Health, What is it ?

Posted by Eileen Fitzgerald on Thu, Sep 09, 2010

Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, server statistics, Environmental health, sla fulfillment, KPI, KPIs, Reporting, lotus domino, SLAs, meeting sla, Service Reporting

Presentation on Real-time reporting and monitoring at DNUG in Berlin

Posted by Yannick Goubet on Fri, Jun 04, 2010

The event "A Step Ahead with Smarter IT" by DNUG is approaching: June 7-9, 2010 in Berlin, Germany. GSX and our partner Bücker Gmbh are preparing the show. We would like to invite you to come by our booth to see the new features of GSX Monitor 9.3 which has been recently announced.

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Tags: Henkel, Webinar, Lotus Domino Monitoring, KPIs, Monitoring, Reporting, lotus domino, SLAs