GSX Blog

Cloud or not Cloud? The importance of SLAs

Posted by Meryll Moreau on Thu, Feb 20, 2014

Migration is always a big concern for IT departments whether it concerns upgrading your existing solution On-premise or in the Cloud, or to move to another one. You have to consider the pros and cons keeping one question in mind "What are the values to my end-users?" Knowing that you want this migration to be entirely transparent from an end-user experience perspective.

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Tags: Cloud, ITIL, sla, Microsoft, Exchange

Defining a Service Reporting Strategy to better manage IT infrastructure

Posted by Meryll Moreau on Tue, Dec 17, 2013

When generating reports, it is critical to ensure that the report information is clear and relevant to your audience. Different individuals require different types of data within an IT organization, making it difficult to sort through high volumes of data related to collaborative environments. This can be a daunting task that requires high overhead costs, but it could be avoided by taking the right approach.

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Tags: ITIL, sla, GSX Analyzer, application performance monitoring, Reporting, GSX Usage Metrics

What’s Your Service Management Strategy to Maintain Environmental Health?

Posted by Meryll Moreau on Tue, Dec 10, 2013

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Tags: ITIL, sla, GSX Analyzer, Service Delivery, analytics

Manage Information with ITIL: Your Key Strategic Resource

Posted by Meryll Moreau on Fri, Aug 16, 2013

Managing information correctly is critical for every organization, as it is the most important strategic resource available to you. It’s very common for IT Managers to have difficulty coordinating and aligning their business activities with a company’s business processes without a well-planned, strategic approach.

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Tags: ITIL, sla, Microsoft, BES, IBM, SCOM, Information Management, IT Management, SharePoint, Exchange, lotus domino

Concerns for Messaging Admins: ITIL and Innovation

Posted by Carl Drechsel on Sun, Jun 10, 2012

This week I’m going to address the final two main items I’ve come across that are on administrator’s minds or are having an impact their day to day activities. One is self-inflicted, the other is intended to make things more efficient, cost effective and improve service levels.

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Tags: Exchange 2010, ITIL, messaging and collaboration, Exchange reporting, Lotus Domino Monitoring, New Technologies, Exchange monitoring, lotus domino

ITIL for your Messaging and Collaboration Environment Wrap-up

Posted by Carl Drechsel on Wed, Mar 21, 2012

Over the last couple of months I’ve posted a host of articles covering each main process of ITIL and how they relate to your Messaging and Collaboration environments. Today I’d like to take the time to briefly review what I’ve covered and present a single question for each process that will sum up its overall goal. My hope is that the material I’ve covered and the questions I pose will get you thinking about how to use this robust framework to improve your IT organization and the services you provide. If I could reinforce one point it’s that benefits of ITIL can be recognized in both macro and micro deployments. Whether your organization has a full scale project planned to implement the ITIL methodology or you would like to simply apply the spirit of ITIL to your daily activities, keeping the basic tenets will help improve your organization and the service you deliver.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 6: Continual Service Improvement)

Posted by Carl Drechsel on Thu, Mar 15, 2012

ITIL wouldn’t be complete without a built-in process for continually improving upon each component.  As a result the authors of ITIL included Continual Service Improvement as one of the five core processes for efficient IT Service Management. In this post I am going to give an overall introduction to Continual Service Improvement (CSI) and what you can do today to improve how you manage overall operations in your Messaging and Collaboration environment. The overall goal of CSI is to ensure that each component of your ITIL deployment is continuously improved resulting in greater quality and resource efficiencies. Let’s take a look at the main activities of CSI.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Continual Service Improvement, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5B: Service Operation)

Posted by Carl Drechsel on Wed, Mar 07, 2012

In the last post I discussed the three Service Operation processes associated with the lifecycle of an event in your environment. This post will cover the other two processes that are a part of Service Operation.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5A: Service Operation)

Posted by Carl Drechsel on Wed, Feb 29, 2012

Last week I finished covering Service Operation, in this post I am going to cover the processes associated with Service Operation that you will likely heavily interact with.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 4B: Service Transition)

Posted by Carl Drechsel on Wed, Feb 22, 2012

Last week I posted the first three processes associated with Service Transition, in this post I will cover the final four important processes to take into account when adhering to ITIL standards

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Tags: Collaboration, ITIL, sla, Service Transition, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework