GSX Blog

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, MS Inspire, MSP

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, BYOD, ActiveSync

5 Reasons to Switch to Hybrid Office 365 

Posted by Clementine Crozier on Thu, Mar 29, 2018

Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.

That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Hybrid cloud monitoring, Office 365 Hybrid

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: office 365 performance, End user Experience, GSX Robot User, PowerBI, office 365 reporting, Cloud, hybrid cloud, Office 365 Hybrid, PowerBI Dashboard

Preventing Glitches in between Active Directory and Office 365 using DirSync

Posted by Olivier Raynaut on Wed, Oct 21, 2015

If you have been working with an Office 365 deployment, then you are probably already accustomed to the headaches that accompany Active Directory synchronization. Sure, you have the Directory Synchronization (DirSync), Azure Active Directory Sync (AADSync) or Azure AD Connect but there are complications that can occur while synchronizing users and passwords with your on-premises Active Directory.

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Tags: hybrid cloud, Cloud, Office 365, DirSync Performance, DirSync

5 Key Components to Grade the Quality of Service of your business apps!

Posted by Meryll Moreau on Thu, Jun 18, 2015

Your company is using unified communications applications like Exchange, Office 365, SharePoint, Skype for Business, IBM or BlackBerry? Hosted On-premises, in Hybrid or in the Cloud?

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Tags: hybrid cloud, QoS, application performance monitoring, remote monitoring

How to avoid messaging performance issues and data loss in hybrid Cloud?

Posted by Meryll Moreau on Wed, Jun 17, 2015

By the end of 2016, a majority of enterprise mailboxes will be Cloud-based, however organizations are not ready to go all-in the Cloud.
On top of that, business workers are increasingly distributed and mobile, working from more locations and using more platforms than ever before. To stay productive, they need full-featured access to email and collaboration tools wherever they go.
As an IT administrator, people rely on your capability to deliver Microsoft Hybrid services and keep them running optimally to maximize their productivity.

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Tags: hybrid cloud, QoS, application performance monitoring, remote monitoring, Backup

Friday Podcast - Managing a Hybrid Microsoft Infrastructure

Posted by Juliette Ollagnier on Fri, Feb 20, 2015

Now that you've moved some of your applications to the Cloud, people count on you to deliver Microsoft Hybrid & Office 365 services — and keep them running for optimal working productivity. But limited visibility and no having a unified set of tools to manage and support them, creates big challenges that stand between you and your objectives.

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Tags: hybrid cloud, Exchange reporting, Exchange monitoring, Monitoring cloud

Cloudy with a chance of showers

Posted by Antoine Leboyer on Fri, Jan 16, 2015


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Tags: hybrid cloud, GSX, Cloud monitoring