GSX Blog

Ten Years At The Helm: But Who’s Counting?

Posted by Antoine Leboyer on Thu, Feb 08, 2018

Today marks the 10th anniversary of my taking the reins at GSX.

It’s understandable if you aren’t aware of this day’s significance, but it’s anything other than “just another day” for me. While I am not tempted to celebrate by buying a fake Time magazine cover with my picture on it, I thought it would be a good occasion to look back and share the most crucial elements of these last ten years.

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Tags: office 365 health, Office 365 monitoring, office 365 performance, GSX Robot User, APM

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

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Tags: Microsoft Office 365, Cloud, Hybrid Monitoring, hybrid environments, GSX Robot User, Skype for Business, Skype for business performance, Skype monitoring, skype for business issue, Troubleshooting, Messaging, Office 365, business cases, Use cases

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: Use cases, GSX Robot User, RoboTech, business cases, GSX for Airwatch, email monitoring, MDM, Mail Routing, Service Delivery, airwatch monitoring, airwatch performance, UEM, Mobile Device Management

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Microsoft Office 365, Cloud, Hybrid Monitoring, hybrid environments, GSX Robot User, RoboTech, Skype for Business, Skype for business performance, Skype monitoring, skype for business issue, Troubleshooting, Messaging, Office 365

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Use cases, Microsoft Office 365, Migration, Migration to Office 365, Cloud, on-premises solutions, Hybrid, Hybrid Monitoring, hybrid environments, GSX Robot User, RoboTech, business cases

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: office 365 performance, End user Experience, GSX Robot User, PowerBI, office 365 reporting, Cloud, hybrid cloud, Office 365 Hybrid, PowerBI Dashboard

How GSX measures the end-user experience in Office 365 hybrid deployment

Posted by Jean-Francois Piot on Thu, Oct 19, 2017

Office 365 provides the best collaborative SaaS solution on the market. Keep in mind that a Microsoft SLA is only valid within a Microsoft datacenter. Once outside it, and without the GSX Robot User User, you have no data and hence no visibility into the quality of the service delivered to the end-user.

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Tags: Hybrid, Hybrid Monitoring, Hybrid cloud monitoring, cloud migration, Office 365 monitoring, office 365 performance, End user Experience, DEM, GSX Robot User

How MSPs can help organizations with proactive Office 365 monitoring

Posted by Jean-Francois Piot on Tue, Mar 14, 2017

Organizations migrating to Microsoft Office 365 face both an opportunity and a threat. Once an MSP’s customer is on Office 365, what happens next? MSPs want to keep the relationship they developed before and during the migration by helping to transform the organization’s infrastructure, making it more reliable and cost efficient. Here, I’ll share how to continue to generate value after the migration with proactive monitoring.

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Tags: Office 365, office 365 performance, GSX Robot User, MSP, Managed Service Provider

Troubleshooting End User Experience in a Distributed Environment

Posted by Sushen Birari on Tue, Feb 14, 2017

Applications provided by IT are made to be used by people, and those people are generally not sitting in the datacenter of every company. So how do you make sure that your infrastructure is providing the best end-user experience when you’re blind to the main causes of end-user latency?

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Tags: Office 365, office 365 health, office 365 performance, QoS, Service Delivery, Network latency, Network Diagnostic, Network Performance, GSX Robot User

GSX Solutions awarded top accolades from MSExchange.org

Posted by Juliette Ollagnier on Wed, Feb 01, 2017

We’re excited to share that GSX has earned a Gold Rating from industry publication MSExchange.org, the top product review rating given by the site. Microsoft Exchange expert Steve Goodman reviewed the product, and had many praises to give the Robot User including calling it a “killer feature” for IT professionals.

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Tags: Office 365, GSX Robot User, msexchange, Award, application performance management, APM