GSX Blog

Skype for Business Voice, is UDP always better than TCP protocol?

Posted by Jean-Francois Piot on Tue, Mar 13, 2018

Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.

But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?

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Tags: Microsoft, Hybrid cloud monitoring, Office 365 monitoring, Skype for Business, cloud performance, skype for business monitoring, office 365 health, office 365 performance, fixing office 365, Skype

MSPs: Are Your Clients Happy?

Posted by Jean-Francois Piot on Thu, Mar 08, 2018

Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.

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Tags: Partners, Hybrid cloud monitoring, MSP World, MSP, Office 365 monitoring, cloud performance, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Unable to Login to Mailbox Due to Sync Problem

Posted by Pavan Reddy on Thu, Feb 15, 2018

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues.

Most organizations will use AAD connect to sync their on-premises identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, ADFS, ADFS monitoring, Microsoft identity management, Azure AD Connect, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: User complaints on ‘unable to login to Skype’ and see presence status

Posted by Pavan Reddy on Fri, Feb 02, 2018

Skype for Business is a powerful part of Office 365, but oftentimes users encounter frustrating issues with the service. When you’re logged into Skype, you’re supposed to be able to share your status with others who are logged on. However, users often complain that this feature isn’t working.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

How to: Measure the performance impact of Meltdown security patch

Posted by Gregoire Lecomte on Wed, Jan 10, 2018

Intel just exposed a major vulnerability in the x64 processor family. As a consequence, Microsoft will deliver a driver update in the next few days.

Today different forum experts forecast between 5 to 40% of degradation "depending on the task and processor model." Already patched Linux systems show more than 50% of degradation. The patch may have important consequences on environments and user experience.

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Tags: Office 365, Office 365 monitoring, Security, office 365 security, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Network Latency issues

Posted by Pavan Reddy on Tue, Jan 09, 2018

Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Still, they don’t always have enough information to confirm this.

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Tags: Office 365, Exchange Online, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

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Tags: application performance monitoring, APM, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, outlook slow, Use cases

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, Use cases

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

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Tags: Office 365 monitoring, ADFS monitoring, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, Use cases

Top Office 365 Issues: Mailbox Latency Complaints

Posted by Pavan Reddy on Tue, Mar 07, 2017

User complaints about mailbox latencies are one of the most common issues that IT administrators face, and one of the most time-consuming to fix. Generally, an IT administrator will respond to complaints by asking if the issue is affecting everyone in the location.

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Tags: Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, mailbox latency, Office 365 mailbox latency, Exchange Online latency, Use cases