GSX Blog

How the Route to the Cloud Affects the SharePoint User Experience

Posted by Jean-Francois Piot on Thu, Aug 30, 2018

As you may have read on several blogs and Microsoft Technet, the route to the cloud has a significant effect on Cloud service delivery performance. Several points have been identified that you should consider:

  • The distance to the Microsoft datacenter
  • The use of a proxy
  • The DNS configuration
  • The bandwidth requirement
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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, PowerBI Dashboard, PowerBI, manage Office 365

Office 365 User Service Quality Dashboard – From Theory to Practice

Posted by Jean-Francois Piot on Tue, Aug 21, 2018

If you are responsible for Office 365 services in your company, you need to confirm to your business lines that the end-users can really use their applications with decent performance.

The problem is that without accurate and unbiased data, you don’t have the information.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, PowerBI Dashboard, PowerBI, manage Office 365

SharePoint Performance: Slow is the new Down

Posted by Jean-Francois Piot on Tue, Aug 14, 2018

SharePoint has always been a sensitive topic. When it was on-premises, it was often complex to deploy and manage. It got better with SharePoint Online. But, the management of the user experience is still a real headache.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, SharePoint Performance, Microsoft SharePoint, SharePoint Monitoring

Las Vegas 2018: We were Ready for Microsoft Inspire

Posted by Jean-Francois Piot on Thu, Jul 26, 2018

The heat of MS Inspire was over a week ago but we can still feel it, even from Switzerland.

This year was a bit special because of the joint event with Microsoft Ready. Thanks to that, over 21.000 Microsoft employees were also in Las Vegas, able to visit the MS Inspire show floor and attend the various celebrations. This had several positive and negative effects on the show.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, MS Inspire, MSP

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, Microsoft Teams, DEM, voice quality, Skype, User Experience, Service Delivery

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, MS Inspire, MSP

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, BYOD, ActiveSync

5 Reasons to Switch to Hybrid Office 365 

Posted by Clementine Crozier on Thu, Mar 29, 2018

Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.

That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.

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Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Hybrid cloud monitoring, Office 365 Hybrid

How IT Pros and Business Leaders Can Work Together for a Better Office 365 End-User Experience

Posted by Clementine Crozier on Tue, Feb 27, 2018

It was not long ago that IT departments were relatively secluded from the rest of business operations. They went about their business fixing outages, installing new software, and generally maintaining services on their own.

Today, a major shift in how organizations use and adopt new technologies has created a need for better interoperability and communications between IT departments and the organizations they service.

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Tags: Office365, Cloud, APM, DEM, application performance management, End user Experience, office 365 performance, performance monitoring, Office 365 monitoring