ITIL wouldn’t be complete without a built-in process for continually improving upon each component. As a result the authors of ITIL included Continual Service Improvement as one of the five core processes for efficient IT Service Management. In this post I am going to give an overall introduction to Continual Service Improvement (CSI) and what you can do today to improve how you manage overall operations in your Messaging and Collaboration environment. The overall goal of CSI is to ensure that each component of your ITIL deployment is continuously improved resulting in greater quality and resource efficiencies. Let’s take a look at the main activities of CSI.