GSX Blog

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM, Office 365 Hybrid

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, ActiveSync, APM, BYOD, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

5 Reasons to Switch to Hybrid Office 365 

Posted by Clementine Crozier on Thu, Mar 29, 2018

Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.

That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.

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Tags: hybrid cloud, Cloud, application performance monitoring, Hybrid cloud monitoring, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

How IT Pros and Business Leaders Can Work Together for a Better Office 365 End-User Experience

Posted by Clementine Crozier on Tue, Feb 27, 2018

It was not long ago that IT departments were relatively secluded from the rest of business operations. They went about their business fixing outages, installing new software, and generally maintaining services on their own.

Today, a major shift in how organizations use and adopt new technologies has created a need for better interoperability and communications between IT departments and the organizations they service.

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Tags: Cloud, application performance management, Office365, APM, Office 365 monitoring, End user Experience, performance monitoring, office 365 performance, DEM

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, Use cases, business cases

Digital Experience Monitoring and the New Governance of the Cloud

Posted by Antoine Leboyer on Thu, Jan 04, 2018

The painting on the wall is clear: the growth of the cloud is a new driver of innovation and projects worldwide. Cloud computing started as a way to improve servers, initially used for development purposes and startups wanting to avoid unnecessary expenses. When IT departments realized the ability for cloud deployments to scale, the cloud became an attractive value proposition. This has allowed IT departments to refocus on value-added tasks, rather than spending days patching servers at data centers.

Much like Google once accelerated learning by popularizing search technology, cloud computing is now accelerating the adoption of new innovations. For example, Artificial Intelligence APIs are now ready for integration into cloud-based platforms.

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Tags: Cloud, Hybrid Monitoring, Hybrid cloud monitoring, Governance, Exchange, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Digital experience monitoring

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases