GSX Blog

Top Office 365 Issues: Unable to Login to Mailbox Due to Sync Problem

Posted by Pavan Reddy on Thu, Feb 15, 2018

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues.

Most organizations will use AAD connect to sync their on-premises identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, ADFS, ADFS monitoring, Microsoft identity management, Azure AD Connect, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

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Tags: Office 365 monitoring, ADFS monitoring, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, Use cases