GSX Blog

Top Office 365 Issues: Unable to Login to Mailbox Due to Sync Problem

Posted by Pavan Reddy on Thu, Feb 15, 2018

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues.

Most organizations will use AAD connect to sync their on-premises identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, ADFS, ADFS monitoring, Microsoft identity management, Azure AD Connect, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

3 Steps to Manage Authentication on Office 365

Posted by Juliette Ollagnier on Tue, Sep 27, 2016

Businesses rely on authentication and identity management to ensure user’s processes are structured, secure and efficient. For organizations using Microsoft Exchange on premise, making sure that the Active Directory server can authenticate users is generally enough to guarantee the identity service. However, the rise of Office 365 has made identity management much more complex. With Office 365, the on-premise Active Directory has to work in collaboration with Microsoft Azure AD Connect and Active Directory Federation Service (ADFS).

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Tags: Office365, ADFS, Active Directory, Microsoft identity management, Azure AD Connect

Solving ADFS and Office 365 Headaches

Posted by Juliette Ollagnier on Tue, Aug 02, 2016

Office 365 can present both benefits and challenges for IT administrators. While it offers countless services within a single environment, connection and access issues can plague even the most savvy IT administrator, causing headaches and reduced performance. However, understanding Office 365 and ADFS and using the right monitoring and reporting tools can reduce these headaches and make your organization achieve better outcomes.

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Tags: Office365, ADFS, ADFS monitoring, ADFS performance

Be proactive about authentication issues in ADFS

Posted by Pavan Reddy on Thu, Jul 07, 2016

Active Directory Federation Services (AD Federation Services) is a feature of the Windows Server operating system that extends end users' single sign-on access to applications and systems outside the corporate firewall.

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Tags: ADFS, ADFS monitoring, Microsoft identity management

Bringing GSX Solutions into the Azure World

Posted by Juliette Ollagnier on Thu, Jun 30, 2016


Earlier this year, we launched a connector to monitor Active Directory (AD) and ensure that its server is able to authenticate users and guarantee the Identity service. We’re pleased to announce that we’ve now added new monitoring capabilities for ADFS and Azure AD Connect.

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Tags: ADFS, Active Directory, Microsoft identity management, Azure AD Connect