When a user complains of this issue, IT administrators will start by requesting the user provide their email header, then checking to see whether the issue is widespread amongst the organization or isolated. If they find that the delay is happening on the Office 365 end, they will raise a case with Microsoft to identify the problem. Unfortunately, the Office 365 administrator can’t see the mail queues in the portal, so they aren’t able to proactively identify and fix email delay issues.
GSX helps save time and reduce complaints by providing a mail routing end-to-end check associated to an echo mailbox in the cloud that allows administrators to send a test email every five minutes to validate message reception and time. By doing this, GSX helps admins continually understand round-trip time, and be alerted in case of any failures in sending or receiving emails. This lets administrators be proactively notified about delays, and to fix any issues before the end-user even becomes aware of it.
[Webinar] Got complaints with Office 365 performance?
Join us on June 20 for a technical deep dive into the metrics that are behind the tickets and the complaints. We'll dissect user actions, dig into the response times and show you what is really happening when tickets come in saying "Outlook is slow." Save your seat today!