While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, BYOD, ActiveSync
Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.
That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.
While there are a few performance monitoring options available on the market, the level of data granularity and availability of useful, impactful insights varies greatly. Most solutions don’t offer enough detailed metrics and analysis to pinpoint problems (as well as their root causes) quickly; oftentimes, the data isn’t even presented in an easy-to-use, efficient manner. In addition, few solutions are comprehensive enough to test the application environment at every level — including and especially the end-user perspective, which is a critical aspect of performance.
But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?
Tags: office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, cloud performance, Hybrid cloud monitoring, skype for business monitoring, Skype, Skype for Business, Microsoft
Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.
It was not long ago that IT departments were relatively secluded from the rest of business operations. They went about their business fixing outages, installing new software, and generally maintaining services on their own.
Today, a major shift in how organizations use and adopt new technologies has created a need for better interoperability and communications between IT departments and the organizations they service.
When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues.
Most organizations will use AAD connect to sync their on-premises identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.
Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, ADFS, ADFS performance, ADFS monitoring, ADFS issue, Azure AD Connect, Microsoft identity management
Today marks the 10th anniversary of my taking the reins at GSX.
It’s understandable if you aren’t aware of this day’s significance, but it’s anything other than “just another day” for me. While I am not tempted to celebrate by buying a fake Time magazine cover with my picture on it, I thought it would be a good occasion to look back and share the most crucial elements of these last ten years.
Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.
At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).
Skype for Business is a powerful part of Office 365, but oftentimes users encounter frustrating issues with the service. When you’re logged into Skype, you’re supposed to be able to share your status with others who are logged on. However, users often complain that this feature isn’t working.