GSX Blog

Human Rights Watch Proactively Manages Office 365 Services with GSX Solutions

Posted by Juliette Ollagnier on Thu, Sep 22, 2016

HRW.jpgAs a leading human rights organization, Human Rights Watch is renowned for its accurate fact-finding, effective use of media, and targeted advocacy. In order to create and disseminate more than 100 reports in 90 countries each year, Human Rights Watch must orchestrate communication at a global scale, relying heavily on email services through Office 365.

Human Rights Watch’s challenge was that it had zero visibility of the performance and availability of its Office 365 services. IT managers were essentially flying blind when it came to monitoring. Troubleshooting was a long and tedious effort, which involved manually checking every component by process of elimination to identify the source of a problem. The lack of transparency and inability to quickly identify and resolve issues meant that communication was frequently stalled by outages and downtime. 

Human Rights Watch integrated GSX Solutions for Exchange Online in May 2015, and was immediately able to fully monitor and troubleshoot their entire Exchange Online environment, which supports more than 700 users. The organization has benefited from the full range of network diagnostics in measuring availability as well as pinpointing the source of problems and latencies, so that they can be fixed before they impact the end users. In particular, Human Rights Watch has benefited from the ActiveSync features that ensure zero interruption of critical services. The organization has found GSX Solutions’ reporting features tremendously valuable in obtaining a level and granularity of data previously unavailable. Read the case study to check explanation from Walid Ayoub Director, Global IT Services (CITO).

Overall, GSX Solutions has allowed the Human Rights Watch team to be proactive in managing their Office 365 services. Rather than working to address user issues, the organization is able to tackle problems before they impact end users. GSX’s end-to-end monitoring ensures that emails are delivered properly and that all features and functionalities are working. This has minimized downtime and outages, and improved the organization’s overall satisfaction with Office 365.

Check out full case study here >>

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Tags: Office365, Office 365 monitoring, exchange online monitoring, Human Right Watch, exchange online performance