GSX Blog

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

illuBlog-RoboTech3-Airwatch.pngWho hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

AirWatch is the leading solution in the Mobile Device Management space. Available as a cloud service or through on-premises servers, it is an essential part of the overall email service delivery on mobile. GSX is the only solution on the market that can measure the real end-user experience of mobile users who are trying to access emails through Outlook on their mobile devices. GSX looks at every layer of the enterprise infrastructure, monitoring every AirWatch server and role, every web console, specific services, ISS application pools, and the Microsoft SQL database.

You can find all the details of our AirWatch server monitoring in our new RoboTech Library >>

The RoboTech Library also answers other common questions, like how to detect AirWatch web-listener issues, how to monitor critical EAS services and synchronization with AirWatch’s API in real time, and how to spot local issues with mobile email delivery.

Complaints are common when it comes to mobile email delivery, but it doesn’t have to be that way. GSX Solutions can help you monitor email delivery so you can identify issues before they reach the end-user.


Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases