For IT administrators, using tools for remote access, control, and support is not enough to diagnose critical issues — you need more power and greater control over diagnostics before even connecting to remote servers or computers. But when it comes to your tech ecosystem, it’s easy to become entrenched in vendor-specific tools and services and rely solely on those. The problem is that these may not have the full extent of the capabilities you need for complete, end-to-end remote administration.
If you were in a Microsoft environment, you’re probably well-aware of some critical limitations. For example, the Portal doesn’t provide you with full access to vital statistics you need, and for the data that is available, the retention time is far too short to be useful. This means it’s impossible to calculate meaningful trends, including ROI growth. You could theoretically run PowerShell scripts to retrieve more data, but this is an inefficient and error-prone process — not to mention terribly expensive, as you need to hire someone with advanced PowerShell skills to complete simple, low-value tasks.
The solution is to identify and invest in more powerful tools outside the ones offered by your tech ecosystem vendor. At GSX, our mission is to give IT administrators the most comprehensive access to remote IT administration. Our products are designed to help you master your Office 365 Management. This includes powerful reporting capabilities, mass user administration and real-time information on performance and resource usage.
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