GSX Blog

How Office 365 administrators can navigate IAM and user management roadblocks

Posted by Juliette Ollagnier on Tue, Oct 18, 2016

roadblocks.jpgOrganizations often face problems moving to Office 365 because of Identity and Access Management (IAM) issues, which are usually related to Azure Active Directory. IT administrators face many scenarios when it comes to deployment and maintenance of IAM strategies in complex hybrid-cloud environments. Here, we’ll discuss some of the challenges involved along the way, and how to control your access management in the cloud. Identity and Access Management describes the process of controlling who has access to what within your cloud environment. With Office 365, IT admins create and manage users in the Admin Center, then accounts are stored online in Azure AD.

So, what are some of the roadblocks IT administrators face when it comes to IAM in Office 365? Challenges arise when there are several accounts with different access requirements for an IT administrator to manage in an Office 365 environment. When users have multiple logins with varying levels of access, they can become frustrated and less productive. Control and auditing is required to determine users’ levels of access and what their true needs are within Office 365, so that “under-privileged” accounts can be updated, and “over-privileged” accounts can be reduced. Administrators also oftentimes face technical issues with Active Directory Federation Services (ADFS) and Directory Synchronization (DirSync).

Many IT admins have found greater success with authentication and user management when deploying GSX Solutions’ tools.

First of all, GSX 365 Usage generates reports with critical information relevant to your IAM, giving insights into mailbox security, distribution groups, administrative roles (make sure the right people have the right roles to make authorized changes in Office 365) , licenses, and SharePoint permissions for site acess.

Second of all, GSX 365 Enterprise Management tool provides an intuitive, PowerShell-free user interface that centralizes end-user settings efficiently. It lets IT administrators update access and licenses, granular permissions, and distribution groups. GSX 365 Enterprise Management tool also lets admins automate common actions to reduce errors and operational costs as well.

Last but not least, GSX provides end-to-end identity management monitoring for Office 365 environments. Key performance indicators monitored by GSX include:

   1) Active Directory Monitoring: replication health, LDAP binding time, and client session,

   2) AAD Connect Monitoring: current sync cycle, sync dates, and number of objects (on premises and in Azure),

   3) ADFS Monitoring: number of tokens, number of requests for federation metadata and artifact resolution, and certificate expiration dates.

Above all, GSX runs all three services through end user scenarios, to help assure uninterrupted service.

When it comes to authentication and user management, there are many issues that can make it difficult and time-consuming for IT admins working with Office 365. Managing quality of service, user access and permissions is critical to an organization’s operations, and employing the right tools to do so can make a huge difference for productivity and business outcomes.

Check out why thousands of IT departments use GSX Solutions
to manage their Office 365 

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Tags: Office365, Active Directory, azure Active Directory, IAM