GSX Blog

End-User Experience to the test: How does ‘MAPI/ HTTP’ really compare with ‘RPC/ HTTP’

Posted by Jean-Francois Piot on Tue, Feb 06, 2018


Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.

At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).

The new MAPI protocol is supposed to improve reconnection, hence, we expected certain results. The new data revealed some surprises. When deciding to implement this new protocol, it pays to be on the lookout. 

In order to plan a move using the MAPI protocol, you need metrics about how the transition will affect user performance. Insight is key to prepare for a smooth and successful transition.

That is exactly what GSX Robot Users do. They act as unbiased players, actual users who tell the truth about the service delivered to all critical locations.

Eager to learn more? You’ll find all the results and tests protocol on our latest Robotech library articles here >>

Stay tuned for more information!


Tags: Exchange Online, Office 365 monitoring, performance monitoring, skype for business issue, SysAdmin Top Issues, office 365 health, office 365 performance, DEM, MAPI, RoboTech, Outlook