Earlier this year, we launched a connector to monitor Active Directory (AD) and ensure that its server is able to authenticate users and guarantee the Identity service. We’re pleased to announce that we’ve now added new monitoring capabilities for ADFS and Azure AD Connect.
Active Directory Federation Services (AD Federation Services) is a feature of the Windows Server operating system that extends end users' single sign-on access to applications and systems outside the corporate firewall. Microsoft Azure AD Connect (AAD Connect) combines all scenarios supported by both these deprecated tools. AAD Connect is the best way to connect your on-premises directory with Azure AD and Office 365. Its main purpose is to enhance user productivity by providing a common identity for accessing both cloud and on-premises resources.
AD, ADFS, and AAD Connect all have important roles to play in the IT environment. This is why we’ve developed specific monitoring capabilities for each, accessible from a single dashboard that also monitors and reports on the end-user experience of the Exchange Online service.
For each part of the Identities service, we provide proactive alerts on performance and system usage, as well as end-user scenarios that simulate actual use of the AD, the Azure ADFS, and AAD Connect. This allows the administrator to quickly troubleshoot any identity issues or authentication problems, and considerably reduce mean-time-to-repair.
GSX first checks the health and usage of the system for these 3 components. It allows the administrator to be alerted on the use of CPU, RAM, disks, and critical Windows services. In addition, GSX will collect Key Performance Indicators and usage statistics for the AD, ADFS, and AAD Connect.
Example statistics of GSX for Active Directory:
- Replication health
- LDAP binding time
- Client session for AD
Example statistics of GSX for Azure AD Connect:
- Current sync cycle
- Last and next sync date
- Number of objects (on-premise and in Azure)
Example statistics of GSX for ADFS:
- Number of tokens
- Number of federation metadata requests
- Number of artifact resolution requests
- Certificate expiration dates
Finally, GSX will use all these services through end-user scenarios to ensure performance. This includes end-user authentication to real Cloud or on-premise mailboxes through the AD, testing the synchronization time of the AAD Connect, and performing real ADFS requests.
We consider Identities management as a critical component of Office 365 monitoring. Any issue with Identities management can have huge impact on the end-user experience, and can require extensive amounts of troubleshooting time for the administrator while end-users are unable to connect to the service.
We help you test the Office 365 service from end to end, including with:
- Monitoring of the Microsoft Identities management tools (AD, AAD Connect, and ADFS)
- Monitoring of the actual end-user experience, measured at the site level, from multiple locations
- Monitoring of the network latency from the user to the Office 365 Datacenter
- Monitoring of key users statistics (mailboxes and actives devices statistics) to help identify any usage issues
GSX provides the only end-to-end solution to monitor, report, and troubleshoot all critical services so that you can ensure a quality experience for your end-users.