GSX Blog

Manage Information with ITIL: Your Key Strategic Resource

Posted by Meryll Moreau on Fri, Aug 16, 2013

itil informationtechnologymanagement resized 600Managing information correctly is critical for every organization, as it is the most important strategic resource available to you. It’s very common for IT Managers to have difficulty coordinating and aligning their business activities with a company’s business processes without a well-planned, strategic approach.

The most common approach in IT Service Management that is currently being used by thousands of companies around the world, including NASA, HSBC and Disney, is IT Infrastructure Library (ITIL).

Before we begin, here is some advice from Disney on adopting ITIL:

  • “Don’t underestimate the communication needed – it is critical to success.”
  • “Stay as practical as possible, and don’t over complicate what is really common sense."

To know whether or not you should consider ITIL, let's see if you struggle with any of the following issues:

  • IT and Business Strategic Planning
  • Integrating and Aligning IT and Business Goals
  • Measuring IT Organization Effectiveness and Efficiency
  • Optimizing Costs and the Total Cost of Ownership (TCO)
  • Demonstrating the Business Value of IT
  • Using IT to gain a Competitive Advantage
  • Managing constant Business and IT change

These are just a few of the organizational problems that can be improved by adopting the ITIL approach. IT services need to be well-aligned with a company’s needs to support stability and growth. An organized IT management approach will help a company be more successful by having less disruptions, increasing productivity, reducing costs and increasing revenue.

The foundation of ITIL is based on a Service Lifecycle, which consists of five stages:

  • Service Strategy: Align IT with customer goals
  • Service Design: Design the service to meet all customer and organizational objectives
  • Service Transition: Ensure minimal to no impact on the quality and performance of the service delivered that has been modified
  • Service Operation: Operations must meet customer expectations
  • Continuous Service Improvement: Each component of your ITIL implementation needs to be continuously improved to result in greater quality and resource efficiencies

Implementing these steps into a IT Service Management team’s structure will surely result in some dramatic improvements for any organization. The main issue is that this is an intimidating project that will require a lot of time and effort to execute, but the end result will be rewarding on multiple levels that can give your company long term success.

Are you interested in more information on ITIL? Please take a moment to look over our extremely popular series of blog posts on ITIL.



White Paper: Employ ITIL to Deliver Optimal Collaboration Solutions 



Tags: ITIL, sla, Microsoft, BES, IBM, SCOM, Information Management, IT Management, SharePoint, Exchange, lotus domino