SharePoint users spend an average of $6-$9 in additional third-party, add-on tools and consulting firms for every dollar spent on licensing. So the question is, why do most common IT Help Desk calls goes like this:
Customer: I can’t access my data.
Help Desk: Our server indicates that everything is running smoothly.
Customer: Sure, but I still can’t access my data!
Help Desk: It should work!
One of the main challenges an IT team faces when deploying SharePoint is the user adoption process. If the services delivered by the applications are taking too long to work, then the end-user is going to stop using it. This situation could cause some issues from a security standpoint.
There is a reason why we run so many test scenarios when writing code...In most cases, one programmer-devised test cannot give you an overall picture on how the program is working.
We think it's important to run several tests to know how the program will run if it encounters any kind of issues with user-defined scenarios. This same concept applies to the example above with the customer and help desk representative. The customer obviously cannot access data, but the help desk is looking at the servers from a non-user perspective and, as a result, will not be able to define the issue as easily.
SharePoint collaboration software was first released in 2001. Since then there have been various versions and derivations, adopted by more than 100 million licensees by 2008. The benefits are unquestionable. Yet, many still claim it still has not reached its potential because of server problems and a lack of SharePoint administrators to properly address these issues.
By creating team sites for different projects and downloading and uploading files, SharePoint may become over-engaged and temporarily inaccessible. When a SharePoint server is congested but not completely down, help desk representatives are not always able to help.
Monitoring and Reporting tools solve the disconnect between customers and IT Department representatives by properly arming IT personnel with the right tools to assess server activity. GSX offers an exceptional monitoring experience by constantly running a barrage of tests from the user-perspective. Data is collected not as a SharePoint Administrator, but as how the end-user views it. GSX also offers the GSX Analyzer, which can predict server activity to highlight areas that need immediate attention to resolve emerging issues before they happen. For large enterprises, GSX can work as a stand-alone or as a complementary monitoring tool to ease the configuration and management of Microsoft Systems Operations Manager (SCOM), HP OpenView and IBM Tivoli when dealing with multiple platforms such as Notes or Blackberry Enterprise Server (BES).
The advantages of using GSX is not limited to just a company's sanity, it can help reduce costs as well. For Oxfam Great Britain, GSX empowered their 4,500 staff members and 20,000 volunteers with easy and efficient collaboration and communication tools. Monetarily, this translated to a 25% reduction in overhead cost.
Now wouldn’t that be something you’d want to hear from your IT help desk?