GSX Blog

Jean-Francois Piot

Recent Posts

Understanding Office 365 Teams Voice Issues with new GSX’s Teams monitoring

Posted by Jean-Francois Piot on Tue, Jul 17, 2018

Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.

And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.

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Tags: User Experience, Service Delivery, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Skype, Microsoft Teams, voice quality

Everything you need to know about Office 365 service delivery

Posted by Jean-Francois Piot on Tue, Jul 03, 2018

Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid, ITSM

MSPs/CSPs: Stand out from the Office 365 managed services crowd

Posted by Jean-Francois Piot on Thu, Jun 28, 2018

The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?

Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, APM, MSP, Office 365 monitoring, End user Experience, office 365 performance, MS Inspire, DEM, Office 365 Hybrid

Office 365 Mobile Service Delivery Management at the click of a button

Posted by Jean-Francois Piot on Tue, Jun 12, 2018

The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.

While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide. 

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Tags: hybrid cloud, Cloud, application performance monitoring, Service Delivery, Office 365, ActiveSync, APM, BYOD, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

Skype for Business Voice, is UDP always better than TCP protocol?

Posted by Jean-Francois Piot on Tue, Mar 13, 2018

Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.

But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?

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Tags: Microsoft, Hybrid cloud monitoring, Office 365 monitoring, Skype for Business, cloud performance, skype for business monitoring, office 365 health, office 365 performance, fixing office 365, Skype

MSPs: Are Your Clients Happy?

Posted by Jean-Francois Piot on Thu, Mar 08, 2018

Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.

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Tags: Partners, Hybrid cloud monitoring, MSP World, MSP, Office 365 monitoring, cloud performance, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

End-User Experience to the test: How does ‘MAPI/ HTTP’ really compare with ‘RPC/ HTTP’

Posted by Jean-Francois Piot on Tue, Feb 06, 2018

Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.

At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).

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Tags: Exchange Online, Office 365 monitoring, performance monitoring, skype for business issue, SysAdmin Top Issues, office 365 health, office 365 performance, DEM, MAPI, RoboTech, Outlook

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, Use cases, business cases

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech