As you may have read on several blogs and Microsoft Technet, the route to the cloud has a significant effect on Cloud service delivery performance. Several points have been identified that you should consider:
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, PowerBI Dashboard, PowerBI, manage Office 365
If you are responsible for Office 365 services in your company, you need to confirm to your business lines that the end-users can really use their applications with decent performance.
The problem is that without accurate and unbiased data, you don’t have the information.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, PowerBI Dashboard, PowerBI, manage Office 365
SharePoint has always been a sensitive topic. When it was on-premises, it was often complex to deploy and manage. It got better with SharePoint Online. But, the management of the user experience is still a real headache.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, SharePoint Performance, Microsoft SharePoint, SharePoint Monitoring
The heat of MS Inspire was over a week ago but we can still feel it, even from Switzerland.
This year was a bit special because of the joint event with Microsoft Ready. Thanks to that, over 21.000 Microsoft employees were also in Las Vegas, able to visit the MS Inspire show floor and attend the various celebrations. This had several positive and negative effects on the show.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, DEM, User Experience, Service Delivery, MS Inspire, MSP
Microsoft Teams usage is spreading quickly, replacing Skype for Business in a lot of companies. But if you check the Microsoft SLA contract, the only SLA you will get is based on chat capabilities.
And even if Teams was mainly used for chat, mostly because of its ability to handle correctly persistent chat on multiple devices, its voice capabilities are becoming more and more important.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, Microsoft Teams, DEM, voice quality, Skype, User Experience, Service Delivery
Office 365 - the leading SaaS solution in the world – has profoundly changed the nature of IT Service Management. As servers are moving to Microsoft, a lot of our customers are wondering how to transform their Service Management to fit the cloud delivery model.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, ITSM
The MSP and CSP world is getting bigger, every day. The market is growing; Microsoft estimates that Cloud Provider Managed Services will surpass USD 43 Billion next year. Who doesn’t want a piece of that pie?
Yes, the pie is big, but you’re not the only one at the table, and at the end, keeping cloud customers or winning a new one is harder than ever.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, MS Inspire, MSP
The mobile workforce is taking over the traditional workforce organization in most industries, especially IT.
While this opens plenty of opportunities, it also comes with massive challenges for an IT organization. Now that services are delivered on devices that often are not under the maintenance of the company (BYOD), it is hard for IT to know if they are providing reliable delivery of the services, cloud or on-prem, that they provide.
Tags: Office 365 monitoring, office 365 performance, End user Experience, APM, application performance monitoring, DEM, Office 365, Cloud, hybrid cloud, Office 365 Hybrid, Service Delivery, BYOD, ActiveSync
Skype for Business Online natively works with two main protocols, UDP and TCP. Microsoft, and most of the other VOIP solution providers, recommend to choose UDP over TCP.
But, is it always better? What is the impact and what are the advantages of one protocol over the other, specifically in your environment?
Tags: office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, cloud performance, Hybrid cloud monitoring, skype for business monitoring, Skype, Skype for Business, Microsoft
Like most of the IT, the MSP business has been profoundly changed by the cloud era. MSP were mostly in charge of the run & maintain of clients infrastructure delivering applications to end-users. But now that a lot of these infrastructure moved to a PaaS, IaaS or SaaS model, the role of the MSP has become less strategic for many of their client.
Tags: SysAdmin Top Issues, office 365 health, fixing office 365, Office 365 monitoring, office 365 performance, MSP World, MSP, cloud performance, Hybrid cloud monitoring, Partners
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