GSX Blog

Eileen Fitzgerald

Recent Posts

ITIL Lesson learned - You can not control what you can not measure

Posted by Eileen Fitzgerald on Mon, Dec 19, 2011

I completed my final ITIL exam today, and one of the questions was about verifying the cost of specific IT services to the business, and it reminded me of these statements:

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Tags: Collaboration, ITIL, Service Delivery, application monitoring, Reporting, Service Reporting, Eileen Fitzgerald

Social Business and GSX Solutions

Posted by Eileen Fitzgerald on Wed, Oct 26, 2011

I was fortunate enough to attend the IBM Leadership Alliance meeting Boston. While everything was under NDA, I do not think that I am breaking any confidentiality by stating that the topic of Social Business was discussed, A LOT .. and it got me thinking, our suite of tools Monitors, Manages and Reports on the components of your collaboration portfolio, disparate technologies that combine to enable Social Business in your organization. 

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Tags: Collaboration, ITIL, Service Delivery, application monitoring, server statistics, Service Reporting

Welcome to GSX

Posted by Eileen Fitzgerald on Wed, Aug 31, 2011

We in GSX are very very excited to welcome Tim Clark to the GSX Team. Tim joins us after many many years in a customer, technical and business partner enablemnent roles in IBM. 

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What a few weeks...

Posted by Eileen Fitzgerald on Mon, Jun 27, 2011

IBM Champion...

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Tags: Microsoft Exchange, IBM, Domino monitoring, Blackberry monitoring, Monitor

LS11 - Lotusphere 2011 .. where shall I be ?

Posted by Eileen Fitzgerald on Mon, Jan 24, 2011

Eileen here , its going to be a very GREAT  Lotusphere .. soo much potential for learning and fun !!! soo little time. Here is what I have on the agenda so far ... 

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Tags: Lotus Domino Monitoring, Domino monitoring, Lotusphere, lotus domino, Administration, Eileen Fitzgerald

The challenges of managing SLA's ( Service Level Agreements)

Posted by Eileen Fitzgerald on Thu, Sep 30, 2010

We are delighted to post an article on the challenges of managing Service Leve Agreements by ITIL Standards, by Bill Heffernan of SureSkills. 

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, sla fulfillment, KPI, KPIs, Messaging sla, Exchange monitoring, Reporting, lotus domino, Messaging Environment Monitoring, SLAs, Administration, Service Reporting

Environmental Health, What is it ?

Posted by Eileen Fitzgerald on Thu, Sep 09, 2010

Environment Health is a new feature in Analyzer that allows you to take a big picture overview of the servers in your collaborative environment and compare the performance of SLAs and KPIs across all the servers in your environment. With Environmental health reports you can build profiles that enable you to instantly and easily compare key metrics across all servers in your environment. Rapidly identify ‘trouble servers’ and prioritize for attention.

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Tags: ITIL, sla, Service Delivery, Lotus Domino Monitoring, server statistics, Environmental health, sla fulfillment, KPI, KPIs, Reporting, lotus domino, SLAs, meeting sla, Service Reporting

Collaboration Portfolio Monitoring and Management

Posted by Eileen Fitzgerald on Wed, Sep 01, 2010

If you look at your collaborative solutions in your organization, you will see that you do not use just one tool, you use multiple: Domino for Email, BES for Email to your mobile device, Sametime for shared meetings or you may used a combination of Domino, Traveler, and Sametime, you may even have Exchange, BES, Sametime . Organizations today have a portfolio approach to their IT collaborative tools. No one tool meets all requirements, so there may be many components to an organizations complete collaborative arsenal.

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Tags: BlackBerry Enterprise server, Exchange 2010, Collaboration, BES, Service Delivery, Lotus Domino Monitoring, BES high availability cluster, Domino cluster, lotus domino, Messaging Environment Monitoring, Administration, Service Reporting

GSX at IAMLug

Posted by Eileen Fitzgerald on Wed, Jul 28, 2010

Cannot wait .. GSX is delighted to be a sponsor and we are getting ready for IAMLug

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Tags: Lotus Domino Monitoring, Chris Miller, Domino monitoring, server statistics, Blackberry monitoring, lotus domino, Administration, IamLUG

GSX Mail Probes and your Messaging Environment

Posted by Eileen Fitzgerald on Tue, Jun 29, 2010

Mail Flow Monitoring:

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Tags: GSX Monitor, sla, mail flow, mail probes, email probes, BES monitoring, Lotus Domino Monitoring, domino mail routing, bes mail routing, exhange mail routing, Mail Routing, Domino monitoring, sla fulfillment, Exchange monitoring, lotus domino, meeting sla